Everyone from the start to finish were absolutely wonderful and encouraging. You made this process a wonderful experience.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
Response from Veterans United
Hi Danielle,
I'm sorry to hear that what started as a positive experience became so frustrating. Buying a home is a big milestone, and the last thing you should feel is left in the dark about important details along the way. I can understand how discouraging it must have been to struggle with communication and face unexpected challenges so close to closing. I appreciate you taking the time to share your experience, especially the concerns surrounding the EEM funds and closing documents. I know this wasn't the experience you had hoped for, and I'd really appreciate the chance to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Harley and Becca were awesome!
Tyler adolphson and his team did an outstanding job from beginning to end. Veterans United completed my home buying experience in a timely manner through operational excellence.
Justin and his team made everything so easy. If I had questions they always got back to me right away Made this loan experience great.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Veterans United was amazing from start to finish. The entire team we dealt with, Nick, Sam and Nicole, were outstanding professionals. The process was so smooth and seamless. I highly recommend them.
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I didn't overall like the experience I feel like I was went through the ringer and answer questions that that should not should have been asked.
Response from Veterans United
I'm sorry to hear the process left you feeling frustrated and overwhelmed, Roy. I understand how discouraging it can be to answer questions that don't seem necessary. I'd appreciate the opportunity to learn more about your experience and address your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Everyone with veterans united was a joy to work with! They were all very professional, prompt, and genuine. They definitely do not make you feel like a number.
