The team made everything so easy. I'm not sure what all the naysayers issues were, but with the help of VU, the process for me was a breeze.
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
Experienced & professional. Give him a raise…
We just want to say, THANK YOU!! If we could give you a 20, we would do that!
Yes, this process was a little stressful. All the way through the process though, the realtor, the loan officer, concierge, and loan coordinator were very helpful. We really appreciate all the work everyone put in to get us our new home.
God's blessings to you all for continuing to serve our veteran's needs.
Sincerely Commodore and Carolyne Campbell
Josh seemed out of touch with process and didn't seem to communicating with his team after phone cons with him. Carrie's communication skills are horrible she outright stopped communicating with my wife. My wife did not get heated with her, but called as she saw the process evolving. We were given bad instruction on how to liquidate our outstanding debts ending up delaying closing by more then ten days and a scramble to extinguish issues with debt liquidation. They pressured the sellers agent for paperwork claiming the close was happeneing quickly when they were telling us it was gonna be another week to ten days to close. I will also add that the website is utter garbage to interact with, second why can't your agents upload to customer files? Seems kind of inefficient if I can't access the website. Speaking of access I ran into a issue logging for OVER A MONTH and mentioned it regularly with both Josh and Carrie and they just blew it off until the last minute while I was traveling across country and the absolutely needed me to have a good login. Hands down this was WORST experience I've had when getting a through a VA loan process. Both my agent and the sellers agent are going to discourage their future clients from using your company for VA loan services after this transaction.
Response from Veterans United
Hi Patrick,
I’m very sorry to hear how frustrating and exhausting this process became for you and your wife. Buying a home, especially through a VA loan, should feel organized and supported, and I understand why the communication gaps, delays, and ongoing issues you described left you feeling disappointed with your experience.
It’s concerning to hear that you felt disconnected from the team throughout the process and that questions and technical concerns did not feel addressed in a timely way. I can also appreciate how stressful closing delays and conflicting expectations around timelines must have been, particularly while you were traveling and trying to manage important documentation and account access issues.
I appreciate you taking the time to share such detailed feedback. Experiences like yours are important to review because they help highlight where expectations were not met and where improvements may be needed. I’d like the opportunity to learn more about your experience directly and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
All Veterans United staff members provided excellent service and support.
Wonderful teamwork! Constant contact regarding next steps. 5 STARS!!!!!
If you are a veteran looking to navigate the home-buying process, look no further than Veterans United. I cannot recommend them enough for their professionalism, expertise, and genuine care for those who have served. From the very first phone call to the final signature at closing, the communication was flawless. My loan officer, Chris and my loan coordinator, Rachel, were incredibly fast at getting back to me—often replying within the hour. I never felt left in the dark or like I was just another number in a queue. Whether it was a quick text or a detailed email, they were always one step ahead. The VA loan process has a reputation for being complicated, but Chris and Rachel made it look easy. Their deep understanding of VA requirements, appraisal nuances, and funding fee structures was evident. They answered every technical question I had with clarity and confidence, ensuring there were no surprises along the way. What truly sets this team apart is how much stress they removed from the equation. Buying a home is inherently high-pressure, but their streamlined process and proactive approach handled the heavy lifting. Chris and Rachel managed the timelines perfectly, coordinated with my realtor seamlessly, and turned what could have been a month of headaches into a smooth, manageable journey. If you want a team that is knowledgeable, lightning-fast, and dedicated to lowering your stress levels, ask for Chris and Rachel at Veterans United. They don't just close loans; they take care of veterans.
All went well. Must do plenty of homework in order to get everything done. Plus, hire a realtor. They are a key asset between you and the seller.
“Veterans United provided an excellent experience from start to finish. The team was professional, responsive, and always willing to answer my questions throughout the process. They made everything much easier and helped me feel confident every step of the way. I truly appreciate their support and would definitely recommend them to other Veterans.”
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My loan officer Nathan Bitner and his team are amazing. He sold me my first house, they made everything very simple, he watches out for the buyers best interests, has answers for all of my questions during the process. Nathan just helped my family and I refinance our house it quick, fast and easy.Thanks Nathan.
I recommend Veterans United to anyone wanting to purchase a house. I had a great experience with Rusty Burney from beginning to end. It took me over a year to find the perfect house and Rusty kept in touch with me and resubmitted my paperwork to keep me in an active status while I was house shopping. I could not have asked for more or better service. I was pleasantly surprised that my loan is with Veterans United and not sold to another mortgage company. My wife and I are very grateful homeowners thanks to VU!!! YAY!! Thanks, Rusty & Team!!
