Best purchase experience ever!
it is really hard to connect my financial accounts on vu portal
Veterans United made it so easy to buy a home, forever Thankful’
Highly recommend
For me, I had a ton of questions! I had and still have, no idea of what the mortgage world is all about. But my biggest dig, is the restrictions. I’m moving from NH to OH. NH is my home and always has been. My friends and family are here. And now, because of demanding circumstances and the massive restrictions both the VA and VU has, makes hunting for a home virtually impossible. Especially when you’ve got barely 170k to work with. Y’all need to lower your restrictions, especially towards those that are more than willing to fix up a home. Which btw, the VA allows you to purchase a home that needs some basic repairs. Where VU does not. And at the end of the day, it’s all about money. For me, that was a major issue for me, because I am very skilled and handy. A little chipped paint isn’t going to be a deal breaker for me, for people like me, we look at it as “sweet, I’ve got something to do and I can provide my personal flavor to MY house”!
My loan team and Realtor were all successional sensational
The team was great. I appreciated the patients with my bank issues.
This was the first time my family went through the process of buying a house, veteran's united staff made it not only go by smoothly but also were very welcoming throughout the process
Veterans United did not communicate with us. They communicated with our realtor instead. We never receieved all documents from realtor. Realtor lied at closing.
Realtor communicated with Sellers realtor instead of us. Realtor asked us to sign document stating we are being represented by her. When we received document to sign we could not read it but it hopped to each sign spot and we signed. We did not know we were paying her commission till closing.
Response from Veterans United
Hey Bruce,
I’m really sorry to hear how frustrating this experience has been for you. Buying a home is a big step, and it’s understandable to feel disappointed when communication doesn’t go the way you expect.
While realtors work independently from Veterans United, it’s important to me that you feel supported and confident in every part of the process. I’d like the chance to look into your experience and see how we can help address your concerns directly. Would you please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
you guys were amazing and made this process very easy and not stressful at all!
Charles was wonderful he kept us updated and aware of everything we needed
It was a pleasant and joyful experience
Matt Colgin and his team went above and beyond per the usual! We love our new home! This is our third time working with them.
Huge shout out to Justin, Tayla, and the VU team! They bent over backwards to help me refinance while deployed. They made my inital home purchase incredibly stress free as well.
