Bought our first home with Aaron, Jenny, Cara, and Kayla's assistance (sorry if I'm leaving someone out). That's a pretty special thing! We are thrilled.
We have been so happy with the service we received both the initial and the current mortgage. Everyone always goes above and beyond.
It was an absolute pleasure to work with Mr. Manos. I feel like he did his utmost to ensure that my home purchase went off without a hitch. Mr. Manos was extremely professional at all times and was very patient in explaining things to me all throughout the home buying process.
From start to finish they were by my side helping me with my purchase. When there was a problem they reached out and work with me to make sure my purchase was a success and for that I appreciate my whole team. They made this process so easy and comfortable for me in which now me and my family are settled in our new home. Thanks to all my team members
Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.
Everyone on this team was so helpful walking us through this system making it as comfortable as possible, even when glitches happen not their fault., they were patient and so helpful. They truly care about veterans in my opinion. Thanks.
No communication! Lots of delays extremely slow process.
Response from Veterans United
Hi Theodore,
I’m really sorry to hear about the delays and lack of communication you experienced. I know how frustrating that can be, especially during such an important process. That’s not the level of service I want for our Veterans United borrowers.
I’d appreciate the chance to look into this and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m incredibly grateful for how Crystaline Loveless and Catrina Heath supported me throughout the entire process. They were kind, knowledgeable, and patient with every question I had. I would recommend them to anyone.
Outstanding costumer service!
The team provided regular 'check-ins' to ensure I was informed of every step of the process. I received a phone call which adds a personal touch and shows exceptional care for a customer going through the process of purchasing a home. If I had questions, they were quick to respond with updates.
Stephen Bash was the absolute best. Kind, professional, caring. Exemplary leader and service
