Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Great people too have working for you
Helped with every question I had no matter how many questions there were. Worked with me diligently for months from beginning to the end.
Answer all my crazy questions and concerns.
The loan team I was given were fantastic. They communicated early and often, and were not only competent, but also personable.
From start to finish the process was fast, sometimes chaotic, but manageable.
From the moment of seeing a home to close was about 30-40 days. Highly recommend VU.
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My entire team from Veterans United was amazing. They helped me every step and made sure the process was easy. It was an amazing experience and I would 100% recommend them to any Veteran that asked.
Kyle Baker and team are wonderful, kind, professional and quick to respond with information.
He’s calm and straightforward. Always available to help.
Both Dustin and Gabe were really helpful. Very communicative throughout the process and always willing to answer my questions. Easy and upfront to work with.
Great people to work with.
