oustanding professional service my second home
The team has been super helpful and communicative throughout the entire process and very patient as it was my first time going through the process
I work graveyard shift so I don’t wake up till 3-4pm the team has been very helpful and patient with me making everything easy and smooth while I’m like half asleep trying to configure what there sending me!! Thank you so much to Kim A. And her team!
Super easy to work with. Support every step of the way. Will use them again
They were great. I think the app was relied upon a little too much instead of communicating directly, but it was painless and easy. I don't know who chose the title company, because I did not. But they gave an initial estimate of their charges to VU, but charged me nearly double of their estimate. Not VU's fault, but they chose them.
I would highly recommend Veterans United to any veteran or service member looking to buy a home. They put together a Dream Team that handled every detail, which made the process stress free and enabled be to close in just over 30 days. Vickie Bell was my concierge. She connected my with real estate agent Scott Jones. He negociated the best possible terms. Alberto Barba, my loan officer guided me through the process of submitting all the documents needed. Brandon Viar, the loan specialist, kept me on the straight and narrow underwriting path up to the last minute. And Shari Wooldridge helped explain the closing costs, which was really weighing on my mind throughout the process.
The team kept things moving quickly. In a month, I had the keys to my first home.
Rob was very helpful and so was his team. The communication was awesome, and they helped explain different scenarios when we needed it most. I'm very grateful for them.
Everyone on the team were very helpful helping me throw the systems.
Kevin and his team were exceptional! This whole process was seamless and professionally handled in lightening speed! Highly highly recommend! Kevin and his team did their magic and helped us get the home of our dreams.
For my first time buying a home, this was a seamless process. I was really impressed how smooth this went. Everyone here was great. Really quick to answer any questions I had and my wife and I are incredibly grateful for this entire team that made it such a smooth and easy process. Thank you, y'all did a great job.
Everything went so smooth from first contact to the closing.
Honestly amazing people to work with!
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Excellent customer services and very prompt!
Thank you Veterans United for taking care of us and making my first time home buyer experience smooth. I appreciate y'all.
4 months 14 days later I'm Finally done with this nightmare. One unnecessary complication after another. I suspect biased service / treatment throughout the ENTIRE process. Very little useful guidance or assistance from my "team" (except for Melissa she was Awesome and did what she could to help) lackadaisical to no communication combined with days of absolutely no progress. My loan officer was out of the office for weeks on end, well aware of the closing date when he left. Reflecting it appears there was no concern or communication about handing off my file to someone that would be in the office able to give my file the attention it needed. To accept a contractual down payment while questioning rent credits from the same funds and contract is mind blowing no one can make that make sense on their best day. In short if Anyone ask me about this company my words will be "RUN AWAY fast and far as you can. There are better options I'm sure!".
Response from Veterans United
Hi Michael,
I can hear how frustrating and exhausting this process was for you. Waiting more than four months and feeling like you were dealing with one complication after another is not the kind of experience anyone expects when buying a home, and I’m truly sorry it felt this way.
Concerns about communication and progress are especially tough. You should never feel like your file isn’t getting the attention it deserves or that you’re left without clear guidance. I’m also sorry that your loan officer being out of the office added to that stress. There should always be a clear plan to ensure continuity and support, particularly when closing dates are involved.
The confusion around the down payment and rent credits sounds incredibly frustrating. If something didn’t make sense, you deserved a timely and straightforward explanation. I’m also concerned to read that you felt biased treatment at any point. That’s something I take very seriously, and I would want the opportunity to look more closely at what happened.
I do appreciate you recognizing Melissa for stepping in and doing what she could to help. I’ll be sure that feedback is shared.
If you’re willing, I would truly value the chance to review your experience in more detail. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was not thrilled with some of your underwriter's requirements. However, Dan and Jenny were always awesome to deal with when I got frustrated. Having people like that can make all of the difference when you are constantly supplying paperwork. Dan and Jenny were always upbeat and never too busy to help.
