The entire team was great. Just all around, professional, responsive, and astute. This was one of the best decisions I ever made, going with VU and the team. Thank you all. A+ all around.
I came, I saw, I conquered! VU offers exceptional service and makes home buying for first timers a smoother process. They help you every step of the way and would go beyond to make sure you are ok. Thanks to my loan officer Sam Yoo, Ryan Bogeart and everyone that worked with me through out this process. It was a pleasure and an honor.
Ryan and his team were a pleasure to work with!
Excellent service by Ty and his team! I was impressed.
If I could give you a zero or less I would have. The inconsistency, lack of communication, lack of compassion, inability to provide me with answers, and that’s just what I can think of right now. I am actually appalled at how bad the experience went like quite possibly the worst experience I have ever had in my entire life with any company let alone with a company that deals in home loans. I would go with any other company out there, Joe’s home loans down the road would probably be a better option. I asked on multiple occasions for policy paperwork and never got it, promised my full escrow returned to me, got 1/3 of it and took another month to get the rest. Stay away from this company.
Response from Veterans United
Hi Daniel,
I’m truly sorry for how upsetting this experience was. Reading your feedback, it’s clear you felt ignored, unsupported, and left without answers when you needed them most, and that’s incredibly disappointing to hear. A home loan is a major life event, and you deserved clear communication, compassion, and follow-through.
I understand your frustration around not receiving requested policy information and the delay in receiving the full escrow refund. Situations like that can understandably erode trust, especially when expectations aren’t clearly explained or met. While I can’t address specifics publicly, I do want to make sure your concerns are fully reviewed.
If you’re open to it, I’d appreciate the chance for our Client Advocate team to look into what happened and better understand where we fell short. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United provided an amazing house purchasing experience. Great communication and quick responses to all my questions. I will definitely use them in the future.
The team I worked with was hands-down, the best. When it got down to the last couple of days, I have never felt more at ease spending a half million dollars. Clint Dunlap called the day before closing just to make sure I understood everything that was going on. It was great.
Casey, Angie and the team were awesome in processing my loan. They kept me informed through the entire process and were quick to respond to my phone calls and emails. Also I loved the welcome mat they sent me after the loan was completed.
The process was seamless, efficient and always informative. I always knew where I stood or what I needed to provide. They didnt just listen to my needs but reacted quickly to ensure they were met with courtesy and respect.
They made buying a house easy when it sounds so daunting!!
This is one of the greatest companies to work with hands down.
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Scott and team were excellent. They made everything stress free and easy and are obviously experts in this industry. I couldn't be happier with their service. The to-do list was easy to follow and is a great way to approach working with veterans.
We closed on our old house on Dec 5th and were concerned we wouldn’t be able to close on our new home within our 30 day window. Veteran’s United worked diligently processing our loan and we were able to close (and start moving in) on Dec 23rd! A big THANK YOU to Dan Hopkins and Audrey McFadden, and team, for all their help!!
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
Always available to answer questions and the process was easy and faster then expected.
I know yall work hard, but trying to get ahold of yall is impossible at times. I appreciate everything yall do, would just like a bit more communication. It’s terrifying to be left in the dark for weeks at a time and not being able to reach anyone while you are trying to close on a property. Besides that yall are great to work with and I would like to work with yall again.
