This went wonderful. The process was easy and very minimal paperwork involved in the refinance.
The whole did did very well! Above my expectations! Very informative! Thank you all very much!
I recommend Veterans United Home Loans for the purchase of a home. Daniel Perry and his loan team with Rachel made my home buying so easy, and his loan team did their job with 100% complete satisfaction. I could not have asked for a better loan team to work with, Daniel Perry along with Rachel always have my respect, and a Bravo Zulu for a job well done! I will recommend them to all my Veteran friends!
Ben is an exceptional loan officer. He and his team are friendly, helpful and highly efficient!
A person couldn't ask for a better mortgage company.
My experience with Veterans United Home Loans was one of the greatest experiences I had due to the Loan officer I had. I would recommend Joel Deiber to anyone that is looking into buying a house with Veterans Untied. He was 100% supportive in every aspects of the process. Thank you so much Joel. You were the greatest.
I chose VU because of the name which I found to be deceiving. This company is worse than a lot of other companies that I know. They are not there to help veterans they are there to make money off of veterans. I would not recommend it to anyone.
Response from Veterans United
Hi Kelly,
I’m really sorry to read this and I understand why you’d feel this way. When someone chooses us because of our name and mission, it’s because they expect to feel supported and respected as a veteran. Hearing that your experience led you to feel misled is not something I take lightly.
Our goal has always been to help veterans navigate the home loan process with clarity and care, not to leave anyone feeling taken advantage of. I’m sorry that your experience didn’t reflect that intention. While I can’t change how this felt for you, I would truly appreciate the chance to listen and better understand what led to this frustration.
If you’re open to continuing the conversation, our Client Advocate team is here to help and to learn from feedback like yours. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
We are very grateful for all the help you provided. Excellent in every way, I recommend her 100%.
We are very grateful to have found Veterans United. They were awesome to work with!
Ryley Lyons was outstanding always answered the phone and answered any and all questions I threw his way.
Jenny Love on the other hand was the complete opposite would not recommend her to anyone. Never once did she answer the phone or ever called me and waited till last minute on a lot of things.
It was such an easy process! Everyone was helpful and easy to work with.
The team was great, courteous, helpful and responsive to emails, texts and phone calls. Everything was excellent, until it wasn’t. The closing date got cancelled and pushed back. I wasn’t notified and it cost me time and money. Overall I would do business with them again, but be more wary of promises they can’t keep.
I highly recommend Veterans United to any veteran; they are true professionals and will make your home buying experience one of a kind.
Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
Very good customer service. Very responsive
Everything went super smooth:)
