It was an awful experience and if I would have had more time before closing I would have stopped dealing with Veterans United and found another company.
I declared all my assets at the onset of the loan process yet had to show proof every time I moved money from one account to another. They continually asked for bank statements that had not been published yet. Thankfully my bank gave me a “short” statement to cover their ridiculous taskers.
This was my 3rd VA loan. Every ridiculous ask from Veteran’s United was explained to me as a requirement for a VA loan. Yet no other mortgage company I had dealt with before had those requirements so someone isn’t telling the truth.
The worst part was the last minute approval for the loan. I was still submitting documents 6 DAYS BEFORE CLOSING even though we applied 45 days prior. I had to make a last second contingency plan in the event this loan fell through, that’s how bad it was.
The entire process was stressful and nerve wracking. They are not a professional company. It was not like any process I had ever experienced before.
The final annoying thing was their “considere service.” I guess they sell our information to 3rd party vendors and the guy trying to sell us a security system was a real piece of work. They even say they were referred by Veteran’s United.
I look forward to paying off this loan and will never do business with them again.
Response from Veterans United
Hey Hope,
I’m really sorry this was your experience. What you described sounds exhausting and stressful, especially given that this was your third VA loan and you came in with clear expectations of how the process should feel.
I understand how frustrating it is to fully disclose assets upfront and still be asked to reverify transfers or provide statements that weren’t yet available. While VA guidelines do require lenders to document the movement of funds, it’s on us to explain those requests clearly and manage timing better so it doesn’t feel repetitive or last-minute. I’m sorry that didn’t happen here.
Hearing that you were still submitting documents just days before closing after applying well in advance is especially concerning. No one should feel the need to create a backup plan because of uncertainty that late in the process. I can see how that would make the entire experience feel nerve-wracking rather than supportive.
I’m also sorry for the frustration around our Concierge service. While it’s meant to connect borrowers with optional third-party services, it clearly missed the mark for you, and I appreciate you calling that out.
I’d really value the opportunity to look into this further and make sure your concerns are fully understood. If you’re open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Thank you for being honest about your experience. Feedback like this matters and helps us see where we need to do better.
Sincerely,
Claire S., Client Relations Manager
Communication was clear and constant. Questions were answered and help was available whenever I need it. I recommend them above anyone ive used.
Charlie and Amanda helped me every step of the way and did are personable and professional at what they do .!! Great working with them .!
Whether you are ready for a mortgage or not Veterans United can help you. I worked with them for a year prior to becoming pre-approved with their Lighthouse division. Over there Kindra B. was a God scent. Her and I probably sent over 125 emails back and forth if not more getting my credit ready to buy my first home. Kindra was my first experience with Veterans United and a great one at that. I can't thank her enough. She knew all the nuances to improving your score and to achieve the maximum amount of points. Thank you Veterans United for helping me to buy the first home for my family.
I am truly grateful for the opportunity to on a home!!
Second home purchase with VU and it was a breeze. If you have a busy schedule and in the market to purchase a new home, VU is the obvious choice. They literally handled an easy 95% of the work involve if not more. Everyone was clear and transparent about what was needed with every step along the way. I appreciate everyone’s time helping us transition into our new home
They were amazing to work with. I thought buying my first house was gonna be way more stressful but it wasn’t with veteran United
I would recommend Veterans United. They were incredibly communicative throughout the entire process, and not once did I feel confused or unsure about what was happening. Any questions I had were answered with patience and clarity. Jessie and her team were professional, friendly, and knowledgeable, and they made the experience feel so natural—almost as if this wasn’t my first time buying a home.
I was nervous that the process would be long, difficult, or that something might catch me off guard, but the transparency of the VU team erased all of those fears. They are truly in this for the right reasons, and it shows in every interaction. They helped my family and me purchase our first home in less than a month, and we are forever grateful and blessed.
Veterans United’s customer service is unmatched. I would recommend them time and time again!
Veterans United was an absolute pleasure to work with. They made sure everything was in order and that I was well taken care of throughout the entire process. I would recommend their services to all of veteran friends.
My home buying process went smoothly and it was very easy. There was no confusion with the process or what was happening. I had peace of mind and hardly any stress through the home buying process.
Zane was there for support and questions through the entire process
Hey Tyson I was actually quite impressed from the start to finish you hung in there with Peter and your team Eric I was overwhelmed never experienced anything about the professionalism that you provided for me thank you so much I'm in the new home working on it and I'm actually quite excited
9/10 - would’ve given a 10, but there were some IT platform issues / processes that could be tightened up to prevent multiple document reworks.
Ready to see for yourself?
Experience first-hand why 366,692 homeowners give us a perfect score!
It was a great process. They answered every question, explained each step over phone, via email , app ,and videos. Very easy to.upload needed documents. Everyone was very friendly, professional, and available!
My realtor was Makayla Bulls and my veterans United agent was Alexei K. And they both did an amazing job and helping me get into a new house. I want to thank both of them for finding the home that I need it. They outstanding job great people to work with and I will tell everyone about them because I know they will get the job done.
They always put in the extra effort to ensure their customers and vets are taken care of.
Best, easy going, thorough, and informative experience for first time buyer. Special thanks to my awesome loan officer!!! JF
I just want to thank you all over there, everyone on my team, for making our dreams a reality. Such a pleasure grabbing everything requested of me and to see it all fall in place is just considered a major blessing. My family thanks you all for your efforts, guidance, and backing. We love it!
