Tyler and his team were amazing to work with. Very helpful every step of the way.
I'm not sure this process could have gone any smoother than it did. Jeff and his team did an outstanding job and kept me up to date the entire process. If I could rate him and his team higher than 10 I would.
Veterans United will take you to the next step in putting you in a home, and I know they put me in mine!
Hannah was great! She communicated well. Explained and gave clarity when needed. Kind and understanding.
Charlie and his team was exceptional! I would recommend to anybody! Very professional and detailed!
The team was very attentive and friendly. Was able to close on the house while overseas without much difficulty.
Tim and the team were amazing. Always checking in and providing updates. Made the process so smooth and easy.
This was my second time buying a home with Veterans United, and I don't know how I would do without them. They made the process more streamline each time. I love Veterans United!
Outstanding group of people to work with. They really went above and beyond for us. I never dealt with a group of people who pushed the issue for us when we needed it. Thank you very much Nck, his crew and Jenn Carr for the outstanding job.
Trustworthy, knowledgeable and wanted the closing done yesterday. Would highly recommend!
Jake Albers was absolutely amazing throughout the entire process. He was dedicated, responsive, and made everything as smooth as possible from start to finish. I truly appreciate all the effort he put in and would highly recommend him to anyone. 10/10 experience.
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great service by Solibel, cystal, and bob with the whole process.
I have to say, the team of people that helped us were amazing! From my first contact with Mary then to the rest of the team Tyler, Drew, Melissa, Nicole and Kaitlyn I felt so supported. Then when we got the house of our dreams, the communication was amazing. Emails and phone calls to keep us on track to our target closing day was greatly appreciated. Veterans United also gave us recommendations on services that we needed, names of the utility companies in the area we are moving to and basically felt like they were walking beside us so we felt supported. If you are a current military family or veteran I highly recommend them for your next mortgage. A group of knowledgeable, caring team players that want to get you into the home of your dreams.
We've had a great experience in getting our home through Veterans United! Thank you for making it happen for us! We are grateful to all who helped us with our homebuying process!
In the beginning it was nice. But then we had a whole “team” jumping in and out communicating different things and it seemed like they were not communicating amongst themselves well. We got handed off to a new agent towards the end of our home buying and I ended up reaching out to her on multiple occasions to answer her questions which she would then reiterate in an email or a text whether that be a day or two later like we never talked or immediately after our phone call. After her we got handed back to our first agent who changed our closing estimate the day before closing which resulted in me driving over an hour away to our bank and then an hour back whilst trying to make it before the law office closed. Which I now know that they had to sign off on that amount well prior to the closing date and just neglected to properly inform me.
Response from Veterans United
Hi Madison,
Thank you for sharing this. I’m glad things started off on a positive note, but I’m really sorry for how frustrating the rest of the experience became. Being passed between multiple team members and receiving inconsistent communication can make the process feel disorganized and stressful.
I can understand how frustrating it must have been to repeat information and then see it not reflected or followed through. On top of that, having your closing estimate change the day before closing and needing to make a last-minute trip like that is a significant inconvenience. You should have had clear, timely information well before that point.
This isn’t the level of coordination or communication you should expect, and I appreciate you bringing it to our attention. I’d really like the opportunity to look into what happened and better understand your experience.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
