The team provided a lot of help and made my home buying experience easy.Can't thank them enough.
Can’t speak highly enough of Gwen and team at Veterans United, navigated the process with ease. Highly recommend Gwen and team for our Veterans and all your financing needs!!
VU won our business after a competing offer, they understood how our BAH is valuable, and were trustworthy. Would highly recommend, it was a transparent, smooth process.
Exceptional team! Our experience purchasing our home was truly seamless from start to finish. Every step of the process was handled with professionalism, patience, and excellent communication. Questions were answered quickly, details were explained clearly, and we always felt supported throughout the journey. What can often be a stressful process felt smooth and organized thanks to the dedication and care shown to us. We are incredibly grateful and would highly recommend them to anyone looking to buy a home.
The entire team was great! They were readily available whenever I had a question. Joel, our assigned loan specialists, was always aware of any updates and maintained great communication with us.
Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alec and his team were knowledgeable, professional and fast in responding to of all my concerns. Thank you.
The team made a complex process workable. Very much appreciated. I appreciate all the effort that everyone at Veterans United made for me to get into this home. It's a great house and I couldn't be happier.
I thought the entire process was excellent and each team member was very helpful and accommodating from start to finish. I believe in bundling products and Veterans United hit a home run for my wife and I - Thank You
I originally thought the process was going to be difficult. The whole team that worked with me was great. I will definitely recommend Veterans United to any veteran I meet who is looking to buy a new home.
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Mr.Chris was awesome, the whole team
You guy where outstanding i had zero issues during the whole processing
Everything worked so well and everyone was so accommodating and exceptional I love the Communication.
Michael was outstanding. It was our first time buying. Both him and his team were attentive and able to answer any questions readily. We had issues with the title company an hour prior to closing and Michael was able to fix it so we were able to close on our first home!
Josh and Matthew, I just wanted to thank you guys for all of your hard work and dedication keeping the best interest of the veteran. Both of you deserve a 10 for your continued efforts fighting for the Veteran to have a place to live. Josh went over and beyond with helping and assisting me and should be in favor of a promotion. Matthew the same very professional and should be rewarded for your services to disabled Veterans. Josh and Matthew both need a raise a paid vacation and a promotion! I can’t say enough about Josh because we need more people like him. Years ago I was homeless living in a hotel. Josh was working back then to get me qualified. Time goes by my situation gets even worse but Josh stayed in contact and never stopped fighting. It had really gotten down bad for me at one point I had all ready given up and was tired of living. Then one day Josh called me and said let’s get you off the street and into a house.
