Joe and Abby were wonderful. I wish we used Veteran’s United before. Great company, great people. Thank you.
Philip is very unprofessional her only quells via text after normal 9-5 business hours and only at his convenience, NOT the buyer and NOT the seller and will not communicate effectively with the agents in regards to urgent timelines. Clearly demonstrated lack of regulatory knowledge resulting in delays, confusion about funding, and missed settlement dates, yes more than one missed settlement date on the same property. Do not go with Philip and his team, I would be hesitant to recommend veterans united again because even colleagues do not communicate effectively.
Response from Veterans United
Hey Aaron,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was frustrating and did not meet your expectations.
Clear communication and coordination are important throughout the loan process, especially when timelines are involved. I understand how disappointing it can be when there are delays, confusion, or difficulties getting the information you need when you need it.
We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience we provide. If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The team was very helpful during the process. And cared about the customer. With Veterans United your not just a number your a customer the team cares about. Would highly recommend Veterans United to other Veterans as they are there to help you through the whole loan process. And are there to answer any question you have.
Outstanding team game me constant updates and home options and made it easier than I thought
Veterans United kept me informed every step of the way and got me into the home of my dreams! Thank you!
easy refinance, almost no busy work or finding old paperwork I probably threw away anyway. Will do it again.
Felt like they were interesting in knowing and understanding us as individuals. Great customer service and excellent communication. Not too much and not too little.
I'm a #Proud Veteran Homeowner.Thank you for all of your work. I am happy with my first house.
Great experience at every step of the way.
Maureen was really GREAT to work with. Her and Anthony worked hard and got me where I needed to be with my purchase. I can’t thank them enough for all their help and support.
These guys were absolutely outstanding!! Answered all questions and kept the process simple, direct, deliberate, and on track! MADE MY DREAM A REALITY!!
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Veterans United goes every step of the way to provide an almost seamless transaction when buying a home for Veterans. The customer service was great. They work long hours of the day, outside of normal working hours. The heart of this outstanding service at VU was the Loan Officer. All in all, I would very much recommend them!
Veterans United was a breeze to work with and made the my first homebuying experience very enjoyable. Chase and his team were very courteous and patient as I navigated through the steps to closing. I would absolutely recommend them to all my veteran friends and family!
Brandon and his team are the best of the best! They are so efficient, professional, available to answer the phone and explain scenarios- grateful for another positive transaction and on-time closing!
I am so grateful for the expertise and warm personal touch Veterans United provided in every interaction. Really turned my homebuying process into a celebration of sorts..... thank you!
They make it easy.
Kris and Taylor were amazing throughout the whole process. We are grateful for their help!
