Very helpful and understanding of what it was we were expecting to get out of a loan!
The whole team was upfront and assisted me throughout the whole process.
Veterans United was very proficient, professional and most importantly friendly in ensuring that I received everything that I had coming from my first time buyers experience. My loan officer was very awesome and quick and competent at what he does.
As a first time home buyer using my VA benifits, Veterans United and their knowlegable associates , made our home buying experience a literal ''dream come true"!
The process from financial counseling through closing on the house was fantastic. Cameron Benedict helped get our financial affairs in order to qualify for the loan. Selina Culp and Mike Rahmoeller stayed in contact with us during the loan process to ensure all necessary documents were submitted for successful underwriting. Ashley Turner did wonderful research in getting utilities figured out for the new house.
I felt comfortable seeking the services of Veterans United because l felt they understood and knew the process involving VA home purchasing process. Although, l ended up using a different loan option the transition was seamless and l particularly felt at ease because l was kept updated at all times.
From the beginning the realtor provided would never answer a call to the closing day paperwork was unfinished and delayed closing and never communicated to the client!
Response from Veterans United
Hi Daniel,
I’m really sorry for the lack of communication and the closing delay you experienced. Not being able to reach the realtor and then having paperwork unfinished on closing day is incredibly frustrating, and you deserved clearer, more timely updates throughout the process.
I appreciate you sharing this and would like the chance to better understand what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
A wonderful team over at Veterans United! We felt well taken care of during the entire home buying process. Our loan officer, Bryan, was always available for a call and was extremely knowledgeable! Their website was also extremely efficient and easy to use. Highly recommend!
The process went smoothly and I was kept informed. All areas were explained in detail in turns I under stood.
They're the best to work with when buying a home.
Veteran United is the way to go. The team I was setup with made the process easy. They worked around my schedule and answer any questions in a timely manner. It did not manner if it was phone, message, or email; they were there quick. Also made sure I got a worthy deal on my property which was no small task. Shout out to Mrs. Stratman, cause after the hard work getting me the property, she contacted me when a lower interest rate was available for me. There I was thinking their job was done after I purchased home, my was I wrong.
From the beginning to the end I had full attentiveness, in my loan process. All of the staff who assisted me at any given time were very professional especially Aaron F., Lisa S. and
Gavin B. What a great team of folks and I’m very grateful to each and every one of you. THANK YOU ALL.
VU is out here making dreams come true! I've been working towards this goal off and on for years. Just when I was starting to doubt myself, I received that text that said I had reached my goal to receive my pre approval! I cried tears of joy that day ♥️
