The entire team was just amazing. They kept me informed every step of the way. Alan, David and Briana are amazing folks.Keisha Thompson
Amber was super great and was able to answer all my questions in a very timely manner!
Stacy, Sarah, Holly, Yolanda and my entire team was phenomenal. This was my first home purchase and I’m very happy that it was with veterans United home loans.
Absolutely, Jeremy Arnold is amazing to work with made my home buying process so easy and stress free on me. 10/10 would recommend him to anyone wanting to buy a house
The whole process was so quick. I shouldn’t waited so long to apply.
We worked with Veterans United for several months, starting back in spring 2025, originally planning a move in early 2026. Our timeline accelerated, and their team handled it exceptionally well.One of the biggest challenges was selling our Alaska home, which had a 2.5% VA loan through Veterans United. Their team guided us through the loan assumption process, allowing another veteran to assume the loan. This not only helped the buyer, but it allowed us to capture a premium on our home and move forward smoothly.The coordination was excellent — we closed on our Alaska home and then closed on our new home in Washington just two days later. That kind of timing doesn’t happen without a strong, experienced lender behind the scenes.Our loan officer, Katie Smith, was professional, responsive, and on top of every detail throughout the process. She made a complex transaction feel manageable and kept everything moving.If you’re a veteran navigating a sale, a VA loan assumption, or a cross-state move, Veterans United truly understands how to make the VA system work for you. Highly recommend.
Very easy to work with and very responsive to my questions.
VU made it really easy to for my to understand what I needed to do.
Rylee was superb! Communicated, explained, and was very kind and understanding.
Sheldon Turek and Danielle Hays did get me to closing. Thats the only good thing. We closed a week late which cost me almost over 5k in debts. Danielle told me to forward the costs to see if they can help. Forward the receipts and get told it will delay closing even longer.The beginning was Sheldon making promises and talking big game which later seemed didnt hold together until i called a million times to try and get ahold of him. Still seems shaky at best. My loan coordinator changed atleast 3 times. They only coordinate via email which is awful and kept me guessing what i need to do. The app and the to dos sometimes are not clear. If I need to do something I expect the people trying to get my business reaching out to me via phone call to make sure i provide the necessary things to close on time.4th time buying a house and by far this was the hardest. If you need to reach them Goodluck, you're gonna get passed around.Got them to call me like a requested when I made threats to report them to the head of the VA to blacklist their company.Do not recommend va united.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear how frustrating this experience was, especially given that this wasn’t your first time buying a home. Closing late and feeling left in the dark can create a lot of stress, and I understand why the added costs and communication challenges left you disappointed.
While I’m glad to hear Sheldon and Danielle helped get you to the finish line, it’s clear we missed the mark when it came to consistency, clarity, and being easy to reach. Changing loan coordinators, relying mostly on email, and unclear next steps can make an already complex process feel even harder than it should. That’s not the experience we want for anyone.
I’d really like the chance to look into what happened with your loan and better understand the delays and communication gaps you described. If you’re open to it, you can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you for taking the time to share your feedback. It helps us understand where we need to do better.
Sincerely,
Claire S., Client Relations Manager
I had Veterans United a few years ago, due to moving, I have to change lenders; however, I have been waiting for the interest to change to move back to Veterans United. That is how much I think about the people who work for this company. I am so glad to be back.
With Veterans United the closing cost were higher. There were no grants offered.I really feel like I got taken advantaged of and ripped off.There were people that were part of the team that were not needed and I never utilized. So they got part of the closing cost.I also plan on posting on social media about how Veterans United took advantage of me.
I'll make sure to share with active Military, Veterans, Freemasonions, the Fraternal Order of Police, and whoever else will listen.
Response from Veterans United
Hi Eric,
I’m really sorry to read how this experience left you feeling taken advantage of. That’s incredibly upsetting, and I understand why higher closing costs, especially without grant options, would feel discouraging and unfair. I also hear your frustration around feeling like there were people involved who didn’t add value or support for you.
I want to be clear that taking advantage of anyone is never our intention, and I’m sorry that’s how this came across. Closing costs and available assistance can vary based on a number of factors, and we should always do a better job explaining what applies and why, so nothing feels unexpected or unnecessary.
Your feedback matters, and I’d truly like the chance to understand what happened and help address your concerns directly. Our Client Advocate team is here to listen and review this with you. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
This is my second deal with VU. There is nothing I would change to make it any smoother I had a mortgage and they notified me when I was eligible and rates were favorable for me to cut my payments by $333!! They called me!!! Can’t wait to do it again. Thank you
