Smooth start. Horrible bumpy ending once we got to underwriting, Constantly going in circles and honestly gave me the impression that I was being scammed until everything finally closed. Communication was scarce. And to find out this company has no actual affiliation with the VA leaves me speechless considering “Veteran’s” is literally in the name. Please consider a name change instead using that word as a cash grab to lure service members in.
Response from Veterans United
Hi Jessie,
I’m really sorry for how difficult the final stretch of your loan felt. Going in circles during underwriting and struggling to get clear communication can be exhausting, and I understand why that would leave you feeling uneasy right up until closing. That’s not the experience we want for anyone.
I also hear your concern about our name and VA affiliation. While we’re not part of the Department of Veterans Affairs, we are a VA-approved lender that focuses on serving Veterans and military families. Still, I understand how important clarity and transparency are, and I’m sorry if that wasn’t clearly explained along the way.
Your feedback about communication and the underwriting process is important, and I’d appreciate the chance for our Client Advocate team to review what happened and learn from it. If you’re open to reaching out, you can contact us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Veterans United really helped us get a home. My spouse and I were not doing well credit wise, one call changed it all. We got set up with the lighthouse program and in 10 months we were ready. During that time , Veterans United kept reaching out and checking up on our progress... they didn't give up on us. The whole process was fast to say the least. Veterans united took care of everything , and we honestly used their partnerships and programs to get everything else squared away , because it is not only quicker , but honestly money saving as well. If you are on the fence , I really encourage you to reach out and talk to someone at least. Talking to someone is what got us started.And we absolutely knew zero about home buying.
As first time home-buyers we absolutely loved your service from top to bottom. You made us feel comfortable every step of the way and took the time to answer all of our questions. We will be keeping in touch! It feels good to have someone with your experience and knowledge on our side.
I work in finance/banking. I am very impressed with Blake’s ability to close on a rather complex loan. Looking forward to doing more loans in the future
The app makes it too easy to get “To-Do” list items knocked out.
Haley and her team were phenomenal at making sure every aspect of my move was covered. Alot of work behind the scenes was greatly appreciated. Thank you all.
Words can't describe the superior service provided to me by my agent... a God send!!! I was praised for my veteran status and treated with kindness and respect. The home buying process was stress free and moved by so quickly.
I have been working with Veterans United in all my home purchases and they never fail. I have worked with an amazing team. Always exceed my expectations. Highly recommend.
Awesome team with great efficiency and met all requirements of a very pleasant home mortgage transaction process. The efficiency of managing third party vendors and last minute urgency to accomplish a seemingly simple but 11th hour gotten complex situation into a very plausible and meeting project deadlines. Again awesome team. And your loan officer how did Jamie kindergarten do
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I found the home buying experience with Veterans United to be very simple. When I had questions they were answered immediately. The market for the home that I purchased was very competitive and required prompt action to make it happen. They were right here every step of the way. I also found their interest rates to be competitive.
The Veteran United team made the entire process—from prequalification to closing—smooth and straightforward. They were extremely professional throughout.
Veterans United,was perfect,and Helpful.Thx
