I highly recommend this group for any veteran going through the home buying process. They were extremely helpful, very knowledgeable about the VA loan process and requirements, and overall a great group to work with. Start to finish a stellar group of people!
Brandon and his team were exceptional! Thank you so much for all of your hard work
First time buying a home and they absolutely crushed keeping me informed since day 1!
Matt and his team were amazing, they helped me every step of the way, explained what was going to happen and made sure not to overwhelm me, they answered my question that I didn’t even have to ask, would definitely work with them again
Matt and his team are awesome.
It was an awful experience and if I would have had more time before closing I would have stopped dealing with Veterans United and found another company.
I declared all my assets at the onset of the loan process yet had to show proof every time I moved money from one account to another. They continually asked for bank statements that had not been published yet. Thankfully my bank gave me a “short” statement to cover their ridiculous taskers.
This was my 3rd VA loan. Every ridiculous ask from Veteran’s United was explained to me as a requirement for a VA loan. Yet no other mortgage company I had dealt with before had those requirements so someone isn’t telling the truth.
The worst part was the last minute approval for the loan. I was still submitting documents 6 DAYS BEFORE CLOSING even though we applied 45 days prior. I had to make a last second contingency plan in the event this loan fell through, that’s how bad it was.
The entire process was stressful and nerve wracking. They are not a professional company. It was not like any process I had ever experienced before.
The final annoying thing was their “considere service.” I guess they sell our information to 3rd party vendors and the guy trying to sell us a security system was a real piece of work. They even say they were referred by Veteran’s United.
I look forward to paying off this loan and will never do business with them again.
Response from Veterans United
Hey Hope,
I’m really sorry this was your experience. What you described sounds exhausting and stressful, especially given that this was your third VA loan and you came in with clear expectations of how the process should feel.
I understand how frustrating it is to fully disclose assets upfront and still be asked to reverify transfers or provide statements that weren’t yet available. While VA guidelines do require lenders to document the movement of funds, it’s on us to explain those requests clearly and manage timing better so it doesn’t feel repetitive or last-minute. I’m sorry that didn’t happen here.
Hearing that you were still submitting documents just days before closing after applying well in advance is especially concerning. No one should feel the need to create a backup plan because of uncertainty that late in the process. I can see how that would make the entire experience feel nerve-wracking rather than supportive.
I’m also sorry for the frustration around our Concierge service. While it’s meant to connect borrowers with optional third-party services, it clearly missed the mark for you, and I appreciate you calling that out.
I’d really value the opportunity to look into this further and make sure your concerns are fully understood. If you’re open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Thank you for being honest about your experience. Feedback like this matters and helps us see where we need to do better.
Sincerely,
Claire S., Client Relations Manager
If you are a veteran, and need help obtaining a mortgage, a home, or improving your living situation...Veterans United can help.
Communication was clear and constant. Questions were answered and help was available whenever I need it. I recommend them above anyone ive used.
Charlie and Amanda helped me every step of the way and did are personable and professional at what they do .!! Great working with them .!
I am truly grateful for the opportunity to on a home!!
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Second home purchase with VU and it was a breeze. If you have a busy schedule and in the market to purchase a new home, VU is the obvious choice. They literally handled an easy 95% of the work involve if not more. Everyone was clear and transparent about what was needed with every step along the way. I appreciate everyone’s time helping us transition into our new home
They were amazing to work with. I thought buying my first house was gonna be way more stressful but it wasn’t with veteran United
Your best bet is Veterans United. You will have information all the way at your fingertips and from start to finish. I loved the videos with option to read what happens in each stage of homebuying process, lingo, what to run to and run from. I wouldn't be homeowner without VU!
I would recommend Veterans United. They were incredibly communicative throughout the entire process, and not once did I feel confused or unsure about what was happening. Any questions I had were answered with patience and clarity. Jessie and her team were professional, friendly, and knowledgeable, and they made the experience feel so natural—almost as if this wasn’t my first time buying a home.
I was nervous that the process would be long, difficult, or that something might catch me off guard, but the transparency of the VU team erased all of those fears. They are truly in this for the right reasons, and it shows in every interaction. They helped my family and me purchase our first home in less than a month, and we are forever grateful and blessed.
Veterans United’s customer service is unmatched. I would recommend them time and time again!
