Zach and his team were tremendously helpful and made the buying experience seamless.
I have to go half score this time. No one once told me Hey turn off your auto pay or your gonna have to wait weeks for your mortgage check. I would have thought the company who owns the autopay could also stop it seeing that there the ones who also did the refinance.
Response from Veterans United
Hi Joshua,
I’m really sorry for the frustration you ran into here. Not being told to turn off autopay and then having to wait weeks for a refund is understandably upsetting, especially during a refinance when timing and clarity matter so much.
I can see why you’d expect that to be handled or at least clearly communicated, and it’s disappointing that didn’t happen. Situations like this should be explained upfront so there are no surprises.
I’d like the opportunity to look into what happened and help get you some clarity. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I couldn’t have asked for a better team for my first home-buying experience. Veterans United was efficient, knowledgeable, and made the entire process feel smooth and manageable. As a first-time homebuyer, I had a lot of questions and moments of uncertainty, but the team was always patient, responsive, and willing to explain everything in a way that made sense.They kept me informed every step of the way, provided clear expectations, and worked quickly to keep things moving without feeling rushed or overwhelming. I truly felt supported throughout the entire journey, from pre-approval to closing day.I’m incredibly grateful for their professionalism, communication, and dedication. I would absolutely recommend Veterans United to anyone, especially fellow veterans or first-time buyers, looking for an stress-free and positive home-buying experience.
You will not regret using Veterans United! My team was really amazing and I'm so grateful for them. Nick and Kathy you guys rock. Thank you.
Jared and Bri went above and beyond for me as a first time homebuyer. All my questions went answered quickly and thoroughly and I loved how easy it was to get in touch with my team.
Greg Wiele was great right out the gate. Transparent, polite, honest and professional.
Derek and his team are extremely helpful, patient and quick with response as well as getting things done. Wouldn’t choose anyone else for home buying and refinancing needs.
——Nick
Mirza was such a great help and awesome to work with, he made the process much easier. Thank you!
Ama and I truly cannot say enough good things about the Veterans United team. Their professionalism, care, and attention to detail stood out from the beginning. Ours was not a typical case — relocating from Ghana, navigating a non-resident spouse situation, and re-establishing a U.S. presence after some time away — yet they handled it with patience, clarity, and genuine commitment. We always felt that we were in capable hands.
Overall, they got us our loan! My husband and I had some frustration with their POA requirements. We were planning to use a POA from the beginning, since my husband is at sea on deployment (we are both active duty). Since I was using my VA loan and taking care of all of the interfacing with this company, I did not think there would be an issue. It was not less than a week before closing our concierge informed us about the Alive and Well requirement due the day of signing. It is a very inflexible policy that requires a phone call or email from the party being signed for as the POA. Luckily, my husband was able to get an email off the ship. As a submariner, it would have been nearly impossible to do the same. I was disappointed this policy was not communicated earlier, leading to unneeded stress during the final week of escrow. Though everything else was smooth, I would not recommend this company if you are intending to use a POA while one party is deployed.
Response from Veterans United
Hi Veronica,
Thank you for sharing your experience, and I’m glad we were able to help you and your husband secure your loan. That said, I’m really sorry for the added stress surrounding the POA requirements, especially so close to closing.
Given your husband’s deployment and the planning you had in place from the beginning, I can understand how frustrating it must have been to learn about the Alive and Well requirement at the last minute. Situations like yours require clear, proactive communication, and it’s disappointing that this wasn’t brought up earlier in the process. I can only imagine how stressful that final week must have felt trying to coordinate under those circumstances.
Your feedback is incredibly important, especially when it comes to supporting active duty service members navigating unique challenges like deployment. I’d really like the opportunity to learn more about your experience and ensure your concerns are fully heard.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
Veterans United made the entire home buying process smooth and stress-free from start to finish. Every step was handled with professionalism and care, and I always felt like I was in great hands. I'd recommend them to any veteran looking to buy a home without hesitation.
Everyone we spoke with, emailed or texted was helpful and patient while giving us instructions.
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Julia and the entire team were amazing and helped to make the entire process less stressful. I appreciate their patience and always able to answer my questions.
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
My VA Agent Charles and loan officer Dene was very professional and great, helped me get through the process without any worry or stress
