United Veterans is very professional, well organized and diligent . Our experience with every single member we spoke with starting with Chris Lunn, Cooper and Walter was truly the best experience we’ve ever had. We truly appreciate his patience and commitment throughout the application process. The response time and answers to all our questions were always addressed . As a retired veteran I truly felt appreciated and special .
The entire loan process working with Veterans United was incredible and painless!
A Huge Thank you to my Loan Officer ( Megan Moore ) not only extremely professional
and friendly but very knowledgable, educating me on VA loan options that made my home purchase possible where other Mortgage companies could not.
If you have a home purchase need, please call Vets United and ask for Megan Moore.I have purchased many properties over the last 40 years and your customer service
was incredible, start to finish!!
Thank you Megan,Doug M. from WI.
The team I was working with was disorganized and had me repeat signing documents multiple times. When it came to closing week, we had to push back the closing date after being told all documents were ready and me traveling across the country with all of our belongings. I was still signing credit check paperwork on the day we were originally supposed to close. We were effectively homeless for 5 days from our original closing day and at least they compensated me for the Uhual rental. Why I would recommend, the past 2 times I worked with VU everything was smooth and went perfect, this time, it was just a horrible experience.
Response from Veterans United
Hi Carlos,
I’m really sorry this was your experience, especially knowing you’d had smooth, positive experiences with us in the past. That contrast alone makes this even more frustrating, and I understand why this felt so disappointing.
Having to re-sign documents multiple times and being told everything was ready, only to have the closing pushed back during the week you traveled across the country with your belongings, is incredibly disruptive. Being asked to sign credit check paperwork on what should have been closing day is not how this process should feel, and I’m sorry for the stress and uncertainty that caused. Being left without a place to land for several days only adds to that, and I can see how overwhelming that must have been.
While I’m glad some of the immediate expenses were addressed, that doesn’t take away from how disorganized and exhausting this experience sounds. Your feedback is important, especially given your history with Veterans United, and it’s something we take seriously.
If you’re open to it, I’d appreciate the opportunity to look into this further and make sure your concerns are fully understood. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for taking the time to share this and for your past trust in us, even though this experience missed the mark.
Sincerely,
Claire S., Client Relations Manager
I assumed the home buying process was a hug hassle, but going through veterans united it was very easy; especially for a first time home buyer. 1 thing that helped the most, other than my team, was the checklist and the information it provided.
Everything was awesome with one minor exception. I wasn’t told that I needed my well tested until the very last minute and it delayed the closing for almost 2 weeks simply because that’s how long it took to get all the tests back.
I appreciate the team’s efforts to want to get it done quickly. However, asking for 30 days to close was not comfortable for me.It felt rushed when there were issues that needed to be worked out. This caused the closing date to be changed 30 days later. With the uncertainty as to whether the deal would go through, there was much additional stress. Happy to be on the other side!
My veterans united team made the home buying process simple and easy (as can be) for me and my family. I would absolutely recommend them as a first time home buyer. 10/10 would recommend.
This was a long time coming and I really appreciate the support and encouragement from Kris Carmichael and his team, they were all so helpful and kind. Thank you very much!
We highly recommend Veterans United. They work hard in getting the job done. They'll treat you with respect and answer any questions along the loan process. No question is a stupid question. They'll answer to your satisfaction.
The team that helped us was excellent. I will only recommend and use Veterans United in the future. This is how every business should be run. Thank you!!!
They are very helpful and would recommend to everyone
Honestly underwriting is stressful with anyone but they made it easy and were on top of it! I also really enjoyed the house warming gift I received in the mail based off of a short conversation I had with one of the staff early on in the process. So cool!!! I was not expecting it!! I overall felt like I was getting taken care of the whole way till closing. Great people over there.
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10/10 would recommend Veterans United to anyone. Craig, Sara, and Nicole were wonderful and made the process so simple.
Awesome streamlined services. Industry leading keepup the good work.
Thank you for doing what you do. Buyers typically only do this a few times so your experience in the process is invaluable.
You never know what will happen. Just call them and see.They will work with you. We were very pleased.
My loan officer and his team outstanding and they worked with me to get everything done and to fit my budget. They were very professional and helpful during the process.I would recommend Veteran United to anyone.Thank you so very much Veterans United.
