Robert was so helpful and made the process so easy!
Zane Hildreth and the entire team were an outstanding crew and a great help with me in processing my loan.
My loan officer, Kevin Reichert, and others who assisted in every step were fantastic! My closing proceeded on schedule even though I could not physically attend. My authentic log cabin is perfect for me and my soon to visit kids and grandchildren.
Andy Harris and his team are the absolute BEST!!!!!!!!!!!!!!!!!!!!!
My story begins with trying to buy a house in New Mexico but unfortunately it did not pass the inspection. Thinking it over, my family and I decided to stay here in Ohio. Veterans United couldn't be more understanding. Working with the best loan officer in the business, Mickey, we hammered out a game plan. Following that game plan he hooked me up with the best realtor from veterans United I've ever met. Mickey went over everything with me on my loan. He understood my needs and made me feel confident about my decisions. He followed up with me everyday and help me work through all the odds and ends of the home buying process. I know some veterans get money back at closing, but what I received was amazing!! I would like to thank Mickey and his team. Y'all have made this an experience one never forgets. If there any veterans out here looking to buy your forever home, look no further in the veterans United and their trusted friends from Plumtree.
Rob Weigand was very informative throughout the whole process. He made the process a very smooth transition. He answered all of questions in a very timely manner. I can’t thank him and his team enough for all the great customer service I received.
I was stuck deciding between two different lenders. I ultimately decided on Veterans United because my lender, Aaron was super friendly and the website was also very user friendly to upload and sign documents off of. Also, they offered me a credit on closing costs for using my realtor. Great people!
Very efficient and made the entire process smooth!
Ali the best!
Stephen Coloni,
Our loan Officer provided exceptional service throughout our home buying process. He was always available to answer questions, explained every step clearly, and ensured everything stayed on track. His professonalism and dedication made a huge difference for us. We couldn't have asked for a better experience and would confidently recommend him to others. Veterans United provided outstanding service. 100%
Jenny Foster is also exceptional and is very knowledgeble keeping everything on track as well. 100% recommended.Jonathon retired Veteran USMC
had a very disappointing experience working with this team. Communication was consistently poor—we had to repeatedly follow up just to receive basic updates, and we never felt like a priority.Kendal and Donna were often unprofessional and dismissive. On multiple occasions, they emphasized how busy they were or mentioned upcoming vacations, which only reinforced the lack of attention given to our file. Most concerning, Donna accidentally included me on an email where she was making fun of me, which was completely inappropriate and unacceptable.Additionally, the appraisal process was handled extremely poorly. The report contained numerous errors—over eight corrections were needed—including incorrect names and inaccurate information. This significantly delayed the process and added unnecessary stress.Overall, this was a frustrating and unprofessional experience from start to finish. I would not recommend this team and will not be using them again.
Response from Veterans United
Hi Andrew,
Thank you for taking the time to share your experience. Reading your review, it's clear that the process left you feeling overlooked, frustrated, and disappointed, and I'm sorry that was your experience.
Communication is a critical part of any home loan journey, and I understand how discouraging it can be when you're repeatedly following up for updates or feeling like your concerns aren't receiving the attention they deserve. I'm also sorry to hear that interactions with members of the team came across as dismissive or unprofessional. The situation you described regarding an email is especially concerning and not reflective of the level of professionalism and respect we strive to provide every borrower.
I also understand how frustrating it must have been to encounter multiple errors in the appraisal report, particularly when those corrections contributed to delays and added stress to an already important process. We know how much our borrowers rely on accurate information and timely communication throughout the loan experience.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. If you're willing, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
The team worked with me and answered amny questions I had quickly. I never felt alone through the process.
Outstanding job and was able to save me a lot of money.
Everyone involved was great!!!!! Special shout out to Nate, Christy, and Marjorie!!!!
Veterans United is a well oiled machine. Everyone worked together and got me through what would have been impossible in less experienced hands. I was likely a difficult case, and Veterans United made it possible for me to own my own home.
Honestly extremely happy with how everything went
Phil Smyser is exceptional. He took the time to understand our unique situation and FOUGHT for us!!! Simply put we got in a bind because of another mortgage services misinformation and PHIL swept in and saved the day. HE IS AMAZING, Veterans United is amazing. I especially love the level of integration on the web site and app. You can simply enter in your info and viola your income, addresses, employment history is all imported in and verified.
The process as a whole really sucks but I imagine it could've sucked more without Ryan and Cara.
