The experience was great, talk about full service. From getting approved to helping you move, the liaisons team made things easier and less stressful. From home insurance, cable, internet and utilities. They helped us all the way. Thanks Veterans United.
The process was very seamless, just complete what they ask you to do, make sure your debts are lowered and credit score is at least a 630 i believe. Very nice and competent people.
I would not hesitate to recommend Veterans United and Tim Alvis to anyone that asked. We had not heard of you previous to this but we would advise any veterans to contact you first. Thank you so much!
10/10 service from Evan Mehuy and his entire team at Veterans United Home Loans! This was our second time working with Evan, and we never once considered using a different lender. Amanda Cote and Aaron Ghidey made the process seamless from start to finish, and this was by far the easiest and best home buying experience we could have asked for. Their communication, support, and professionalism are unmatched. We are so grateful for this dream team!
Kara my lender was super amazing, knowledgeable and on always 100% on point and on top of it all. She knows her stuff and will advocate for you. She saw everything through from beginning to the end tirelessly through days and nights. And I knew she was in my corner from Day 1. She was resilient in fighting for the very best for me and also cheering me on. Jennifer was also A-1 in terms of patience, kindness, perseverance, communication and efficiency. Her knowledge and effort to see everything through to the finish line was unparalleled and not only impressive but came from a sincere heartfelt place. She is the calm in the storm. Justin also, Josh, Monica and Joedi! You guys are amazing. I appreciate you. Thank you and Thanking GOD and my Lord and Savior Jesus for a team unlike any other. I trusted you and you did not fail. 💯 times over Thank you. You can trust them while going through the process. They are in your corner and ready to get you across the finish line to be a homeowner! I was blessed by God to have such caring people who were not about numbers but about me and those I love: my daughter, Mom, significant other, Dad and my entire family and the legacy and precedent this has now set. This was my family and Grandmothers’ dream, Nan and Grandma, and you made it come true. Thank you! Thank you! Thank you! I am more than blessed! God did it! You did it! WE did it! 🫶🏽❤️🎊🥳🙌🏾❤️💝
Whole team was professional, courteous, and outright genuine. Mike and Crystal really took care of it all. Thank yiu
Thank you for all the help through the entire process
This was my wife and I's first time buying a home, the process and the app were very straight forward and easy to use. Our team were there if we had any questions and eager to answer all of them and help us find the answer if they themselves weren't sure.
Our whole team was very good to work with, very knowledgeable and always ready to answer questions.
Veterans United was great to work with! The process was very easy. The faster you get the items they request the faster the process works. I would definitely use them again in the future. I highly recommend them! Ashton Graf was awesome!! She made the entire home buying process less stressful and easy to understand. She went above and beyond what she had to. I have recommended her and Veterans United to every one of my friends who are veterans.
Arlo and Anna were the greatest! I was very nervous about buying a home, and they made it easy all the way from the beginning to the end! They were very responsive to any questions and even though everything was done electronically I felt they could not have done anything else to make it such a great experience! I will tell everyone I know to give them a call!
We had an excellent experience with Veterans United Home Loans from start to finish. The entire process was smooth, professional, and much less stressful than we expected. The team was always responsive, answered all of our questions quickly, and kept us informed every step of the way.They made the VA loan process easy to understand and worked hard to make sure everything stayed on track through closing. Everyone we worked with was friendly, knowledgeable, and genuinely cared about helping us succeed.I would absolutely recommend Veterans United Home Loans
to anyone looking for a mortgage lender, especially fellow veterans and military families. Great communication, great service, and an overall outstanding experience.
I always felt it took forever to get ahold of my loan officer. For the amount of money on the hook reaching your loan officer (whom the entire VU team would refer you too for any technical questions) was like inquiring and getting an answer (MAYBE) in 7 days. My realtor believed that she was extremely difficult to reach (given the magnitude of lending in a large home purchase). When purchasing my first home, my loan officer was always available but I went against my better judgement off a referral to use VU instead. It took up until my closing time to get changes to final disclosure typos fixed (requested in first of three loan disclosures). The loan officer was impossible to get ahold of by myself, my realtor and title attorney at closing to address a wire discrepancy.All around my VU experience was subpar.
Response from Veterans United
Hey Joshua,
Thank you for sharing your experience. I’m very sorry to hear how frustrating the communication throughout your loan process felt, especially during such a significant purchase. Buying a home should come with clear guidance and timely responses, and I can understand how stressful it would be to feel like you were struggling to get answers when important questions came up.
I’m also sorry to hear about the delays surrounding the Closing Disclosure corrections and the difficulty reaching someone during the final stages of closing. Situations involving document updates and funding details are understandably time-sensitive, and I can appreciate how concerning that experience must have been for both you and the professionals working alongside you.
While I’m glad your loan ultimately closed, I understand why the overall experience left you disappointed. Your feedback is important, and I’d appreciate the opportunity to learn more about what happened. If you’re open to speaking further, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Our entire team did an amazing job keeping us informed and we’re very pleasant to work with! Kenzie tree went above and beyond for us during this purchase and we are beyond grateful for her and the rest of the veterans united team. Will always use veterans united for our home needs.
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
Every question answered, the best place getting what you need done!
