The person we worked with us did not communicate well at all. Did not tell us any expectations of what to happen. Did not get paperwork done until 3 days before closing. It was just a real horrifying experience all the way through.
Response from Veterans United
Hey David,
I'm really sorry to hear this was your experience. Buying a home should feel exciting, not stressful or confusing—and it sounds like we missed the mark on communication and setting expectations throughout the process. That’s on us, and I truly regret that this caused so much frustration for you.
I'd like to dig into this a bit more to understand what happened and see where we dropped the ball. If you’re open to it, our Client Advocate team would really appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.
Jodi was so helpful, knowledgeable, available and responsive. She also was a calming presence and seemed to really care. The team made the entire process easier and painless.
It's been a privilege and a pleasure working with VU!
The interface of the VU app is terrible. It needs to be updated. That app was the worst part
Yes, I would definitely recommend this company and their team of amazing people. They are very professional and trustworthy. Thank you for your support!
Excellent customer service and very prompt to respond
Having a team really helped out. It was great knowing that while I was out working, my team was working for me to get me in my home.
Patiently served me over a year while I found the one I wanted. Very helpful every step, and I learned afterwards they continue the relationship by informing latest rates and other useful information.
I really love to work with them, they were super helpful and understanding in every step and always gave me solutions for any question I had. Thank you so much, I have my dream home and I wouldn’t have without them!
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Veterans United was great! My wife and I were placed in a situation where we had to work fast to secure a new home. When I explained our situation, the loan team worked quickly to get us to the best agent and out looking right away. They made every effort to make sure we were ready and prepared for the next step. They treated us with respect and we felt like there wasn’t anything we couldn’t ask. I can’t say it enough-Veterans United was great!
The process was very smooth and efficient.
Very professional and help me out a lot
