Donnie I just want to say thank you for everything you did to get my loan across the finish line. As a first-time home buyer not knowing what or if I should pull the trigger on purchasing a home. Veteran United is a one stop shop from Andrea the realtor that work tiredly and found the house that is now ours home. Matt for homeowner insurance and auto at a discount. FYI, I have already recommended my uncle James Hodo.
Absolutely Amazing! Corey and his team have been so supportive and helpful to me in the process of purchasing my home. I would recommend them over and over again. Words can’t express how grateful I am to have you Corey. Thank you so much from the bottom of my heart. You made a distant dream become a reality.
Chase and Hope both are outstanding to work with and helped me in the initial purchase and refinancing of my home! I highly reccomend them with the highest regards to thier devotion to your success in buying or refinancing your home!
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
Process was explained in a manner that could be understood by a first time buyer.
My loan team was absolutely amazing! They made the whole process easy and smooth. They made this the best loan process I have ever been through(I have done this 3 times before).
Everyone was very helpful and informative for every step of the way leading to the closing day.
The wife and I couldn't have been happier with the awesome service and great results from Veterans United. The team was informative and responsive throughout the whole process.
Second time going through Veterans United. They make the process simple and working with Aaron Madrid the second time was just as pleasant as the first. Very helpful and knowledgeable and I'd use them again...
Reed was very helpful and knowledgeable on the process of buying a house. If ever I had a question Reed and his team were easy to get ahold of and responded very quickly. I would recommend Veterans United due to the top notch customer service that was provided. Thank you for making the home buying as easy as possible.
Closing was delayed, lack of communication from team on why there is a delay. Too many coordinators involved. Sr loan officer stopped engaging after contract was turned in.
Credits weren’t given to make up for the money I spent on hotel fees due to the delay and in addition to having to extend delivery of my items that I brought from Canada to Oklahoma.Would recommend a leader to align with team on expectations. Won’t recommend to friends. To many other lenders out there
Response from Veterans United
Hi Jackson,
Thank you for sharing your feedback. I'm sorry to hear that your closing was delayed and that you didn't receive the communication and support you expected throughout the process.
I understand how frustrating it must have been to deal with multiple coordinators, experience delays without clear updates, and incur additional expenses related to hotel stays and moving arrangements. That's especially difficult during a major transition like relocating from Canada to Oklahoma.
I appreciate you taking the time to share these concerns. I'd like the opportunity to learn more about your experience and review what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
This being my first time buying I was extremely nervous about the process and had no idea what to expect. Ben Rutledge and his team were outstanding guiding me through the process and answering all of my questions. They were all super friendly and very knowledgeable as well. Thank you for a great buying experience!
Brian Walter helped me from a-z in the process and was absolutely pleasant the entire time. If I had to do it again, I would ask for his help!!!
My team was incredible to work with. They were always available
I am so pleased with everyone on my team. They were always ready and there whenever I needed a question asked. They helped me every step of the way and explained everything. Because of their service I was able to purchase my house in record time and I am looking forward to moving in. Thanks to Tim and my VETERANS United team with all your help. If it wasn't your diligence and help who knows how long I would have to still be a renter. Thank you so much.
Veterans United is very professional and knowledgeable. I would recommend any and all of my friends and family to them.
Levi did a gr at job now ty ft ft ch by
If I ever purchase another home, I would absolutely choose Veterans United again. Everyone I worked with was knowledgeable, responsive, and genuinely easy to work with throughout the entire process. There was only one minor issue along the way, and the team quickly found a solution that satisfied both the underwriter and me.Having purchased several homes over the years, I can honestly say this was by far the smoothest and most enjoyable mortgage experience I've had. Their home buying concierge experience was a unique added benefit to make the experience even better. As an added touch, I walked into my new home to find a beautiful and thoughtful gift from Veterans United, which was totally unexpected and very much appreciated.I highly recommend Veterans United to anyone looking for a lender, and I wouldn't hesitate to use them again in the future.
