The folks at Veterans United did an unbelievable job for me. Their communication was clear and they were extremely prompt in responding to any questions I had.Very glad I chose to go with Steve and Anna and the rest of the crew, they made the experience simple, quick, and painless.Highly recommend and will work with them again in the future!
Being a navy veteran I would say the whole home buying process was a smooth sailing experience through veterans united gratis no
Michael and his team did a wonderful job getting our refinance done. They maintained great llines of communiction. The team was able to answer all the questions.
Everyone was great. Very helpful and made sure that I was kept informed every step of the way. Very easy to work with!
VETERANS: Use Veterans United when buying your home. This was one of the easiest big purchases my wife and I have ever made.
Veterans United is the Best!
HIGHLY Recommended!!!
Charles is amazing to work with. He makes the entire process easy and is very driven and communicated well. I will always use him for any home buying or refinancing.
Tina on the insurance side is also amazing. She sent me offers for insurance early in the process and I declined. However, with less than a week left till closing, I called her back and she was able to get me better rates than who I had and even lower than the previous offers.
Our home buying concierge was amazing as well. Johnathan went out of his way to provide us with so much information that we were able to get all utilities set up and found us internet for our rural location.
10/10 will recommend to friends.
The only thing I’d do to improve the VU buying experience would be to add a “to-do” of transferring deposits to the right account about a week in advance of closing. It didn’t end up being an issue for us but we cut it close because we didn’t know when to start moving money around. Although this is our 2nd house we’ve bought , it had been 4 years since we did the closing process and a reminder a week ahead of time can alleviate stress on closing day. Other than that everything was very smooth !
You all did a awesome job so glad we have you all on our team thank you so much
Veterans United made our home purchase fast and easy. The To Do List explains what is needed and why. My loan team was fast, knowledgeable, and available when i had questions. Pre Approval was faster than other companies I tried. Will definitely use them for future business.
Chris and Felicia have been so vital in my first time using the Va loan plus this long process. I understand that they have a job to do and it can be stress for the borrower especially im the underwriting process but this loan team here knocked it out the ball park for me and my wife. I thank you Chris for being so patient with me. You and Felicia deserve either a big bonus or raise. Your boss need to know that your professionalism and your character is what is needed more in the customer service world. Thank you so much. I pray in the name of Jesus that he continue to bless you and block the enemy attacks because yall did a an amazing job. Thank you
Every aspect of the process for buying my home was so important! I was guided by a team of professionals that walked me through every step. Communication was by phone, email, and the secure website. I could not have found a better group to work with!
Exercising patience is essential when navigating the loan process with Veterans United Home Loans, as it helps ensure a smooth and successful outcome. I have already recommended their services to three of my fellow service member
1st time home buyers, everyone was great and very accomidating, everyome was super nice, easy to work with and very helpful. Definitely would recommend.
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I would recommend Veterans United to anyone who wanted to buy a home. They are great people and help you with anything you're having trouble with and tell you what you need to start your home buying process.
Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
Response from Veterans United
Hey Rosetta,
I’m really sorry to hear how upsetting and stressful this experience felt from start to finish. What you’ve described around communication, pressure, and uncertainty about your loan terms is not how the process should feel, and I can understand why this left you frustrated and concerned.
I’m especially troubled to hear your concerns about how the interest rate and points were presented, along with the increase in your closing costs. Those are important details that should always be clearly explained so you can make informed decisions with confidence. Feeling like you weren’t given straightforward information or that your questions went unanswered is something I take seriously.
I’d really like the opportunity to look more closely at your loan file, including the communication you received and the changes you mentioned, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Everyone was very helpful. We are first time home buyers and they helped us with every step along the way to closing.
Great teamwork on all fronts, very friendly and nice people to work with.
Hello,I would highly recommend Veterans United.
They have highly professional and friendly service. They made the process simple and straight forward. I had an awesome team who answered all my questions. Zack Kieffer was the individual who started the process of home purchase and he is awesome. God Bless you on your journey.
