Outstanding experience, once again!We first worked with our loan officer, Hunter Hukari back in 2019 for our very first home purchase, and when it came time to buy again, reaching back out to him was an absolute no-brainer. Just like the first time, Hunter and his team were amazing to work with.Hunter is incredibly knowledgeable, personable, and genuinely awesome at what he does. He has a way of making the entire process feel completely seamless and stress-free. He is a massive asset to Veterans United and an invaluable resource for veteran home buyers. Because of Hunter, we will continue to be lifelong Veterans United customers. We can’t recommend him and his team highly enough!
I would recommend Veterans United.
I would recommend Veterans United to all of my fellow veterans for their home buying experience. We couldn’t be happier with the service and support Veterans United provided throughout our home buying experience. Clayton Meldi and his team did a phenomenal job from our first conversation through closing and move-in.
They help you every step of the way. From making sure your credit score hits the minimum threshold to making sure every document you need to submit is correct.
This process has been amazing going through Veterans United. My team was absolutely amazing!
Everyone was more than willing to help and answer any questions I had. It was a very good experience.
All the people were very nice and made the process very good to me
Veteransunited was with me all the through the whole process to get us into the home.
Quick and easy. These guys know their stuff and keep you informed and walk you through every step. Thank you Kris Carmichael for making this process so easy and getting me and my family our dream home on 7 acres. Any vet looking to get a home these guys get it done and keep you informed the whole way.
Rachel and Stephanie are the absolute best! We won't go to anyone else when it comes to getting a home loan! They have helped us with financing for 3 seperate moves and each time they are so considerate and hardworking we don't know how they get it all done! They really are the absolute best!
This is my fourth loan closing with Loan Officer Adam Craig, and once again, his performance was outstanding. Adam is an exceptional asset to Veterans United; he is proactive, highly communicative, and fights incredibly hard to ensure a successful closing. However, despite Adam’s excellent service, Senior Loan Coordinator Danielle Hays nearly ruined the entire experience and almost drove a loyal, repeat client away from your company. Danielle exhibited a severe lack of communication, a defensive and unprofessional attitude, and zero regard for client timelines. Because coordinators are salaried and do not rely on commissions, it was entirely clear that Danielle felt no personal accountability or incentive to handle my file with basic professionalism. Adam Craig is the only reason this transaction crossed the finish line, but Danielle Hays' constant friction and poor demeanor are a massive liability to your branch's reputation. Management needs to review her file handling immediately, as her behavior actively undermines the hard work of elite loan officers like Adam.
Response from Veterans United
Hey Caleb,
Thank you for your continued trust in Veterans United, and for recognizing Adam’s dedication throughout your homebuying experiences. I’m glad to hear he provided the proactive communication and support you’ve come to expect.
I’m very sorry to hear other parts of this experience left you feeling frustrated and unsupported. Communication and professionalism are incredibly important during the loan process, especially for returning clients, and I hate hearing that we missed the mark for you. I appreciate you taking the time to share this feedback, and I’d like the opportunity to learn more about your experience.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages sent outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Meagan and her entire was a pleasure. They made the process easier and understandable. They answered all our questions in a timely and professional manner. Made us feel like we mattered and that our concerns were top priority. The best decision we made was to use VU for our home loan. Thank you so much Megan and team
We had the best experience buying our new home. Everyone was wonderful from start to finish! Nick, Eric, and Cole are absolute rockstars and we highly recommend them!
I thought that veterans united was amazing and very helpful!
