Easy process, up front realistic quotes and superb customer service.
Derek and Anna were outstanding. Went the extra mile to get a complicated loan to completion on a tight timeline. Really remarkable, could not be more impressed. Very strongly recommend.
Working with Veterans United was an excellent experience from start to finish. They are knowledgeable, professional, and truly understand the unique needs for veterans using the VA home loan guarantee. They made the process smooth and kept me informed every step of the way. Bennett and his team were always there to answer my questions. I highly recommend them to any veteran looking for a trustworthy and dependable lender!
Anne and Kaylyn both did a great job with helping us refinance our home to save money! Thanks again!
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Shannon Hudson is always the best to work with. Her communication is very clear and responses are always prompt. She is the best at what she does and very knowledgeable and willing to answer any question you have or find the answer and get back to you. Highly Recommend!!! Thank you again Shannon
Zach and his team are always so helpful and make sure every step of the process was as smooth and easy as possible
So far my only issue is the Title Company. I wish I would have been given the opportunity to use the Title Company in my city. I feel like the one used is slow with releasing funds and I called them and had to leave a message but have not recieved a return call.
With that being said, I highly recommend my loan officer Kelly Bivens. This is the second time she has helped me with a VA loan and the process went very smoothly both times. Melissa S was also extremely helpful. Thank you again to both.
Professional and always communicates through closing.
Always great
The buying process is smooth and simple. Biggest issues that arise are not from VU at all, but the requirements made for home buying. Still not a big issue if the seller is willing to work with the Veteran buyer. My biggest complaint is the phone system itself. Getting to a rep is hard enough, but it does seem that there is an issue with coherence across the board for the techs. It took almost a full year of working with at least 12 different people to get my mortgage back on track from missing one payment and cost hundreds of dollars in fees that I was mandated to pay, which should not have fallen on me as I did my best to work with the program but it was never followed through with.
Response from Veterans United
Hi Richard,
I appreciate you sharing both sides of your experience. It’s encouraging to hear the buying process felt smooth overall, and I’m grateful you pointed that out. At the same time, what you described afterward sounds incredibly frustrating.
Trying to get your mortgage back on track after one missed payment should not feel like a year-long uphill battle. Speaking with multiple representatives, struggling to reach someone through the phone system, and feeling like follow-through did not happen would wear on anyone. I can understand how the added fees would only make that situation more upsetting.
I would really like the opportunity to review your servicing experience in detail and better understand what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours. I’d value the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
An excellent mortgage company that actually cares about the veteran. I hope to stay with Veterans United for the duration of my time on earth.
Jodi and her team are amazing. They are quick to respond to any questions and always keep you up to date on everything that is happening with your loan. It is such an easy process with Veterans United!
Easy to work with.
Not only did Derek listen to all of our concerns he took the time to answer all our questions. We ran into some crazy uncommon issues and his team handeled it all and went above and beyond to make sure we didn't worry or stress out. They were so attentive and involved in everything. They were so prompt responding to everything. I will not work with another company!!! Veterans United is outstanding!
Mark and team have been awesome, from the original loan through the refinance. I know that My wife and I are being taken by a quality team, thank you.
Kendall and his team were great to work with. They were prompt with replies and answering questions. They worked diligently to meet a timeline that was tight but managed to pull it off.
