I can honestly say that I received several options with slightly lower rates but nothing compares to the total package that Veterans United offers. The customer service is top notch and unmatched.
Haven’t had the best experience with people outside the loan officer. This one lady I spoke to once I think she was in the service department she was pretty rude. Otherwise everyone’s good
As usual, my Veterans United team took great care of me and made the refinance process as painless and seamless as possible. Answered all of my questions quickly and thoroughly.
Everything was super simple from document uploads, getting questions answered, signing documents, and even closing. Start to finish it took less than a month to close. Great service!
The process is smooth, seamless and easy to jnclude the electronic process and app. I highly recommend Veterans United if exceptional customer service is your priority.
Very smooth process and quick responses
These folks took great care if me and worked with me as I am very electronically challenged.
Mark is very punctual,Honest and very Helpful! Very easy to work with.Thank you for all your help!
It was such a easy process
Dave's a great guy and they have a wonderful team. They made our VA IRRRL loan seemless and hassle free. They were quick and efficient. They also did our original VA loan. They always took care of us.
VU was a a pleasure to refinance my home with. My loan officer was there with me the whole way through! I highly recommend them to anyone considering a purchase/refinance!
My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
We would highly recommend Veterans United to anyone looking to purchase or refinance a home! The ease of working with them made the process easy! Great company!
Amy Carder is the best, she’s always available to answer questions and is very personable. I came back to Veterans Homw United because of her to refinance my home loan.
No one makes this process easier. Always having the Veterans Best interest in mind. Wouldn't use anyone else EVER!!! Also a shout out to my team (Brian and Lindsey) No one is better!!!! Thank you
Scott
Amazing! VU is the best!
We got er done!
Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
