We got er done!
Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
My experience was wonderful and I was very pleased with the service.
Melissa Kunkle was my loan officer. She did a great job for me again! I just got my loan refinanced at a lower rate which lowered my monthly mortgage payment which rules! I can always use extra money in my pocket.
Veterans United handled the transaction from start to completion no issues. Great communication and updates on progress.
Thank You
Barry
Thanks for taking care of my family again
VU was a a pleasure to refinance my home with. My loan officer was there with me the whole way through! I highly recommend them to anyone considering a purchase/refinance!
We love working with members of your professional organization.
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Amazing staff and Phenomenal customer service!
This is the TEAM you want helping you with your homeowner dreams! They will flip over every stone to help you. They keep you informed about everything. Call and ask for Rich! His team is waiting to make you a homeowner!
