Service was good, I do not agree with the 5k application fee. I was under the impression that the VA loan was to help veterans, not bene them over the barrel adding 5k to their loan. If I had a chance, I would seek another lender and put 5k toward my house, not to a lender who’s intentions are not clear.
Response from Veterans United
Hey Brett,
I really appreciate you sharing this feedback. I can understand how frustrating it must have felt to see the VA funding fee added to your loan amount, especially when the program is meant to help veterans become homeowners. It’s a common point of confusion, and you’re not alone in feeling that way.
The funding fee is actually a charge required by the Department of Veterans Affairs, not by Veterans United. It’s collected by the VA to help keep the benefit available for future generations of service members and veterans. We know it can still be a tough cost to see, and we always want to make sure it’s clearly explained early in the process.
We appreciate your feedback and the chance to improve how we communicate these details. If you’d like to talk through how the VA funding fee applies to your specific loan, my Client Advocate team would be glad to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
The process and checklist of everything that was required from me was excellent and easy to understand.
The entire Veterans United team kept everything organized and on track so we could finally have a beautiful home of our own. We never thought it would happen -- certainly not as quickly and painlessly as the experience was. We will be eternally grateful. Thank you so much!
The entire team made this process seamless and easy for me. It helped me and my family find a house to make a home. We are super grateful and recommend the Veterans United to any other service members looking to do the same.
Derek and Jared went above and beyond to ensure I had an excellent experience!
Communication could be a lot better.
Thank you to Veterans United for helping us through our home buying process. When we had questions or concerns they were there to help us.
VU provided a quick, easy, and modern way to purchase a home. Every step of the process was clear and simple, and support was just a call or text away. Really the best experience I've had to date!
Joel and his team were great to work with--I would use them again 100%!
We have purchased several home in the past 44 years. This process has been the smoothest of all the moves we’ve done. I if you are a veteran I would highly recommend Veterans United
The entire team was amazing!!
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Yes austin and jenny wore outstanding very professionable and kept me up to date every step and totaly carried me through every step of the process with caring and made me so very comfortable and at ease through my first home buying experience i am so very grateful to both of them
Purchasing my home through Veterans United was a worry-free experience, and that meant a lot.
Katie and Justin were amazing. They made the process do easy. They answered on questions and always address my concerns. I am still amazed on how easy the process was easy. I am loving my beautiful new home. I would recommend any veteran. Excellent service and commitment.
