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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

467,431

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 707 refinance loan reviews from Massachusetts

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4.5 out of 5 Stars
Would Recommend
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

cannot say enough great things about Veterans United Home Loans and the incredible team that helped my family through the home-buying process. From start to finish, they made what could have been a stressful experience feel smooth, organized, and straightforward.I especially want to recognize Seth Bush, my Mortgage Coordinator, for his exceptional service. Seth went above and beyond every step of the way. He was always available to answer questions, explain the process, provide updates, and ensure everything stayed on track. No matter how big or small the concern, he treated it with urgency and professionalism.As a veteran, having someone who genuinely cares and takes the time to make sure you understand every aspect of the loan process means a lot. Seth’s dedication, attention to detail, and commitment to customer service were second to none. He consistently exceeded my expectations and made me feel like I was his top priority.Because of Seth and the Veterans United team, my family was able to achieve our goal of homeownership with confidence and peace of mind. If you’re a veteran or service member looking for a mortgage lender that truly puts its customers first, I highly recommend Veterans United Home Loans. Their professionalism, communication, and commitment to veterans are unmatched.Thank you, Seth, and thank you Veterans United, for making this such a positive experience!

headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars
Would Recommend

Tony and Justin were great. They really made it easy

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United Home Loans for anyone navigating the home loan process. From start to finish, their team made everything feel straightforward and stress free. They were always available to answer questions, explained each step clearly, and handled the details with professionalism and care. Thanks to their guidance, what could have been an overwhelming experience turned into a smooth and easy journey.

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

4.5 out of 5 Stars
Would Recommend
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

4.5 out of 5 Stars
Would Recommend

My family's refinance was complicated by a Title V inspection that went south. However, my team guided us through the process. I can be a bit difficult to work with, but they never gave up. And in the end we succeeded. I would recommend Veterans United to anyone who asked.

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

4.5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

5 out of 5 Stars
Would Recommend
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

Veterans United is the only company I would recommend. From start to finish the process was very easy! I am fortunate to have Aaron Maxson and his team ride with me. If I had any questions or concerns, it was almost immediatly addressed and remedied. Aaron and his team not only made me feel welcomed, I felt like family with them. I will only deal with Veterans United in the future.
I know I will not even need to shop around for better deals. The service is the best you will ever get! Thanks again to Aaron and his team and all of Veterans Unted!
Sincerely,
Tom S

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Thank you for making it so painless!

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend
headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

5 out of 5 Stars
Would Recommend

Great experience with this team!

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Our refinance experience with Veterans United was exceptional. Kris, our loan officer, demonstrated consistent patience and transparency, and successfully guided us through approval despite my husband’s high DTI ratio. He remained attentive throughout the process, even notifying us personally when the funds were wired to the title company. Alexis, the loan coordinator, provided excellent support by ensuring all documentation requirements were met promptly. The level of service delivered by the entire Veterans United team far exceeded that of our previous lender, Bank of America, with whom we initially had a very poor experience. We highly recommend Veterans United.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

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5 out of 5 Stars
Would Recommend

Steve and his crew were awesome

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend

Everyone I've spoken to is very easy to work with. Even when I get distracted and need a reminder to complete a task.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend

Excellent service! Excellent people! Love working with VU

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Fast and easy

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

4 out of 5 Stars
Would Recommend

They were awesome

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

More Reviews

See all 467,431 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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