I was very happy with the loan process, however i had one small bump in the road. in the middle of getting everythign together the loan team found out i had a well and then required a well test on top of the pest inspection. Neither of these would be a problem if they had just let me know up front that this was needed. I would encourage the team to ensure that for future cusotmers, that they make sure these items are addressed in the very beginning of the process.
Casey Martin and Markita Rosenberg are outstandingprofessionals who are responsive and pro-active.
Easy steps and quick ways to submit paperwork and documents.
Schandler was very attentive to my needs and worked to address my concerns quickly.
Working with Veterans United was a very professional and efficient process! Dorian and his team were fantastic as far as communication and updating the checklist of things I needed to do. I love love love the checklist. It made it easy to keep track of what I needed to do and super convenient to upload whatever was needed through the mobile app on on my laptop! I am so glad we used them!
Chase Lyles turned what should have been an impossible refinance into a smooth closing. Our situation was complicated: an active billing dispute with our HOA and a lien clouding title mid-process. Chase never flinched. He worked with the title company to structure an escrow holdback so we could close on time without surrendering our dispute, kept us informed at every step, and treated every complication like a problem to solve rather than a reason to say no. We closed on a rate that saves us over $1,100 a month. Veterans United and Chase earned every bit of this 10.
Heidi was outstanding to work with.
Ty helped us initially purchase our house back in 2020 and did a wonderful job and he did it once again with our cash out refinance. We greatly appreciated his ability to guide us through the process and help us make the most of our money.
Sam worked very hard to make sure we got into our new home. He has been very pleasant and helpful.
Second time working with Dustin. Very responsive and makes the process easy.
I have worked with Veterans United over many years. Gwen Creel has been a tremendous help. She has always had my wellbeing in mind. I would definitely recommend anyone to do business with Veterans United. Ask for Gwen.
This is my third home with Kaleb and his team, every time they have been amazing. The process is always so easy and it makes it enjoyable. I tell anyone I know who is doing a VA loan to use Veterans United.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Sam and his team continues to be there after signing the paperwork for our home. We’ve been in the house since 07/2025 and recently reached out to let is know that we were eligible for refinancing at better rates which would lower our mortgage. This came to us at the perfect time. We weren’t really sure about this BUT put our trust in Sam and his team and it went seamless. Thank you!
Thank you for all the help.
I just completed a refinance for a lower rate. Lily and Drew made the process incredibly easy and pain free. I would recommend Veterans United to all of my fellow veterans.
