Working alongside Tim, Erin, and Deloris has been amazing. They went above and beyond for my husband and I to ensure we got the best service and any help we needed during our home-buying process. Couldn't have asked for a better team. I would definitely recommend Veterans United to any of my family or friends.
The GOOD: Daniel Roberts. During the entire underwriting phase of the loan, Daniel was kind and genuinely interested in making this phase of the loan process as simple as possible. He consistently kept communication with me and worked diligently to ensure that I understood and felt comfortable with the process. On several occasions, he assisted me and advised me on better courses of action to take when I had difficulty obtaining documents to place in my file. I truly wish Veterans United had “1000 Daniel Roberts” within their organization because he understands “great customer service” and is the walking blueprint that their staff should follow. If so had to rate his performance, he is a twelve, on a scale of one to ten. He’s not that good, he’s great at his job.Now the BADEverything in the loan application process, though tedious, was great UNTIL the loan was approved for closing. Closing documents went from Veterans United owing me $8k+ to me owing them $10k+ which was an $18k+ swing that just didn’t make sense. Not only that, but I initially told the lending agent I wanted a low interest rate and didn’t want any closing costs. It was their job to work with me and find the best solution to achieve both but during the entire process I was told, “ you won’t have closing costs.” I received SEVERAL different closing statements to review before finally having the opportunity to talk to a team lead to resolve this issue. After talking to the team lead (Aaron Swanner) he assured me that with the new interest rate that I selected, I wouldn’t have any closing costs but then I received a closing document to review which stated I would owe $400. When I questioned this, he apologized and said Veterans United would make it right, correct their deficiencies, and that he would request a Lenders credit to make sure there were no closing costs. Well, that was either a lie or a great misrepresentation of what happened because all they did was take money that my real estate agent was giving me at closing ($750) and subtracted the $400 that they initially said I had to pay and gave me the rest at closing. They (Aaron) said that this is not what happened but when you deal with an organization that continues to fix their mistakes throughout a process, it’s hard to believe what is THEIR truth versus my perception of reality.
The people that veterans United help me through the process, very professional, very helpful and pleasant to talk to through this process and I recommend them to anybody
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Exelente work of all the team specialy,Ryan W
We honestly couldn’t have asked for an easier loan process. Everything was done online, and uploading the requested documents was simple and straightforward. It made the whole experience stress-free from start to finish.Ben, Lisa, and Jonathan were all incredibly helpful, quick to respond, and always happy to answer our questions. We never felt left in the dark.They also connected us with our real estate agent, Sondra Deaconscue, and we truly can’t praise her enough. She went above and beyond to hold our purchase together and made everything come together seamlessly. We were so impressed that we’re having her list the home we just moved from.Highly recommend this entire team!
Drew and Tandy, Awesome! Thank you.
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I’m very satisfied with Veterans United. Amanda has been and is always polite and helpful. The only problem was with the title company that did the closing. We had to sign the paperwork three times. Other than that Veterans United is a great company to work with.
Very Professional and knowledgeable of his job and options. Kris Ball job very well done. This Veteran is extremely HAPPY!!
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
I'm so glad I found a company that works like an army. There were no glitches, everyone knew and did their job to standard and above.Thank you for all your help
You guys called me and I’m so grateful that you did because I didn’t realize that I could refinance and get a lower interest rate plus save some money. I would recommend you guys to anybody. Thanks for the fantastic job that you did helping me refinance my home JJ McCabe.
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If you are a veteran looking for a home, Veterans United is the only real choice! Because they are veteran specialists. They know the veteran mentality and most of all they treat you with respect.My loan specialists Stephen Erickson and Brandon Willis were excellent! There are no words no describe their Professionalism, knowledge and understanding of my situation! The process went so smooth that I couldn't even believe it!
John and Justin are awesome. I’m a returning customer and my main reason for using Veterans United again is because of how professional and proactive John is as a loan officer.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
I’ve been searching for “my” house for years Chance Mullins has been outstanding. Helping me through all the ups and downs….homes in several states and finally to my new home in Florida. I cannot express how supportive he has been through this whole process
It is a knowledgeable team of people who are very helpful along every step of the way.
