Always has the answers and always willing to take the time to explain them.
I was impressed with the ability of Veterans United to get me into my house in less than 6 weeks. Thank you Asli and crew.
In every aspect of my journey in purchasing my new home, Veteran's United was by my side to make it a very smooth and exciting process. I haven't purchased a home for 35 years and Jerry Landrey, Loan Officer with Veteran's United was instrumental in keeping my loan processing on track and constantly informed me of all changes. Grace Walther, Senior Loan Coordinator with Veteran's United was instrumental in keeping my loan process on track meeting all requirement to secure the loan. I highly recommend their Team in your homebuying needs! Thank You, (retired CMSgt) Joe K.
Steven Ross was very helpful and quick to get us information we requested. We really appreciated all his efforts to make this process as smooth as possible for us.
Thank you Steven!
My entire time was professional and really cared about our needs and answered every question
I would not recommend Veterans United when looking to buy a home. Yes, they make things easy with how they basically have all the POCs for each step you have to take in the home-buying process and connect you with those POCs. But besides that, I really wasn't impressed with the quality of service. I would constantly have to log in to the portal and reupload or repeat my explanations for whatever was being asked of me. Then communication became an issue, as some members of my team were out or had other things to attend to, which I understand; life happens, but I think having somebody to fill in or at least address questions is not a hard ask. I also ended up finding out I was going to be due to pay closing costs just days before closing, which is also partially my realtor's fault as well. I really just didn't like the fact that I was basically the last person to know. Overall, not a good first-time homebuyer experience for me.
Response from Veterans United
Hi Ja'Twan,
I'm sorry your first homebuying experience wasn't what you had hoped for. Buying your first home should be an exciting milestone, and I can understand how frustrating it must have been to repeatedly provide information, struggle to get answers, and learn about closing costs so late in the process. I'm glad some parts of the process were convenient, but I know that doesn't make up for feeling unsupported along the way. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
Nathan Bitner was great. Very knowledgeable. Answered every question I had in depth, explained and made sure I understood everything. Made sure you knew exactly what was going on during the whole process. Quick and efficient.
David, can't be beat . David was understanding, patience, we are very very much satisfied with David's work thank you so much David God bless you.
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They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Austanding
Jacob the loan officer and his team were well knowledgeable on their job and help me understand every step and answered every question that I had
