Charles was receptive and patient. He was always available to write a pre-approval letter, even during the weekend. Amazing service and professionalism. Thanks. Jason
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Macon & Jeremy were the BEST! Their communication skills were unbelievable. They kept me updated constantly. Closing was a breeze. Yes, I would recommend them to all Veterans. Salute!
Super friendly and very on top of everything you need to do/provide them. Communication was great. Never an issue to pick up the phone and actually talk to you. Loved the communication from them all!
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Exceptional in every aspect of the home buying experience. Timely communication, friendly team members, and always left me confident at every step of the way. I would 100% recommend Veterans United to other home buyers.
From the first call from Veteran's United to the follow-up after closing, the VU team made home buying one of the easiest, least stressful experiences we have ever had. I cannot say enough good things about Stephen, Katie, Zoee and Bae. They guided us through every step and followed through to make sure we were ready for closing. We truly felt like part of the Veteran's United family.
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The folks at VU are always there for you. They answer your questions even on weekends. My guy sent us text messages on the holidays and I went back to them for a Refinance and they matched an extremely nice rate and concessions.
10 out of 10.
Drew and Tandy, Awesome! Thank you.
Everything from start to finish was very smooth our VU team. Our team reached out to us frequently to keep us updated on the process and let us know when things were needed or if things were moving forward appropriately. Overall we had an amazing experience and are very happy with everything!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Trey was quick and efficient throughout the whole loan process. He was very accessible and got us a great rate on our refi. I would definitely recommend him to all my friends.
Your system worked quite well. I had no problem uploading the (voluminous) information you requested. Congratulations.
Todd Julie Josh and Mitchel crushed it
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Jason Lacey and his team (Brittany Miller and Katie Bartels) as well as Veterans United's underwriters and closer (Kenzie Ausfahl, if I'm not mistaken) were truly phenomenal in every way. They made the entire process as efficient as it possibly could be. They were rock solid throughout - zero issues - and even were so kind as to repeatedly engage appropriately and effectively to clean up issues created by others in an absolutely horrendous closing overall due to our realtors (not sourced through Veterans United's program that will offer realtor referrals and a slightly lower interest rate, which was a big mistake on our part in hindsight), settlement agent, home inspector and sellers. Jason is in the top 1% of people I have worked with in my life - his competence as a loan officer is as good as it gets, but his character and true desire to help and advise for his client's benefit was what really set him apart. He was willing and able to do whatever it took to advance the process. Jason was politely and professionally relentless in providing everything from the expertise and resources to optimize our interest rate to working hard with entities outside Veterans United to mitigate issues they created. We had the opportunity to work with a lender whose cost structure to close a VA loan and interest rate would have been lower than Veterans United (although we also found a lot more lenders who would have cost us more to close than Veterans United and couldn't offer the interest rates of Veterans United) and thank goodness we choose Veterans United and ended up with Jason and his team - I would encourage home buyers to consider the overall value proposition when choosing the lender with whom they partner rather than simply the costs, as lenders are not a commodity especially for those buyers using the VA loan given its unique requirements and features (Jason and Veterans United proved their mettle as the industry's experts on VA loans). Given the troubling issues created by others in our closing process, I have no doubt that our home purchase simply isn't closed if Jason and his team and Veterans United's closer aren't our lenders and we can't thank Jason, Brittany, Katie, Kenzie and everyone else at Veterans United enough for getting us through this ugly transaction!
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Brad made everything go smoothly. Everything was done electronically which made it so convenient We reached the timeline without any delay, not even for a day. I 100% trust him and his team.
I had a wonderful experience with Veterans United, the whole team are extremely helpful answering all questions and concerns down to the smallest detail. I very happy, Thank you all so much!!!! Buying my first home was a very memorable and meaningful experience.
Veterans United made my homebuying experience exceptional. Their communication was fast, clear, and consistently helpful. The entire process, from understanding each step to completing digital signatures, was seamless and stress‑free. The online tools were intuitive, everything worked flawlessly, and my team (Alexis, Alex, and Ty) was always there to ensure I fully understood what was happening. I couldn’t imagine a smoother process or better support, and I’m extremely happy with my rate. Truly outstanding service all around. They will be my go to service in the future.
