Nick Kundert, Kayla Smith And Dustin Branson were all Very Patient, Professional, and Extremely Helpful with Assisting me with the requirements of the loan Qualification process. It shows very much that they really care about what they do and aldo have a genuine compassion for Helping veterans! I feel blessed to have been assigned such a Patient and Compassionate Team!! A Heartfelt Thank you!
Hannah, Marina, Travis, Steph and Emily were all great. Loved working with them. Will 100% recommend them for any veteran or active duty family!
All of the VU representatives were kind, courteous, professional and had that “just right” sense of urgency needed to get the job done. The were all very knowledgeable and helpful in every way as well. The biggest factor for me was the VU mobile app!!! It is by far the most “user friendly” application I have ever used! The app, along with the assigned reps, together all made the home buying process incredibly easy and quick!!
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
Wish they contacted me more.
I have nothing but the highest opinion of the entire team that helped me with this process from start to finish. They have been nothing but professional, informative, and timely in responses to questions I had.
Wonderful service - best loan team we’ve worked with!
The realtors given by Veterans United were both bad communicators: one left the state while I was buying a house and stopped communicating, and the other made schedules and appointments without my knowledge or consent. The final real estate agent, Mrs. Kim Winters was very helpful.My loan coordinator was very helpful, but I did not hear from them for weeks in the beginning until it was close to closing on a house.The most helpful person was Missy, the person that helped me with setting up my utilities, mail and Internet, because she got me connected to people when she checked in.It was a very stressful time buying and selling a house. And unfortunately, I did not feel taken care of, or felt like anything was made easy by working with Veterans United. I will not be moving with Veterans United again.
Response from Veterans United
Hey Keith,
Thank you for sharing your experience. Buying and selling a home at the same time can already feel overwhelming, and I’m sorry the process added more stress instead of making things easier for you. It’s especially disappointing to hear that communication and coordination with the real estate agents left you feeling unsupported during such an important transition.
I do appreciate you recognizing the team members who made a positive impact along the way. I’m glad Kim Winters, your loan coordinator, and Missy were able to provide support when you needed it most. Missy’s follow-up and willingness to help connect you with resources is exactly the kind of care we want every customer to experience consistently throughout the process.
At the same time, I understand why the lack of communication early on and the scheduling concerns with the agents would leave you frustrated and disappointed overall. Your feedback is important, and I’d appreciate the opportunity to learn more about your experience. If you’d like to speak further, you can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Amazing. 10 out of 10 for sure. Strongly recommend.
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
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Ryan and the entire Veteran's United team made this a smooth operation and was great!
I had an amazing experience with Veterans United and woild highly recommended them to any veteran looking to buy a home
It went perfect!
Haley and Jack were a DREAM TEAM! While our process was stressful at times (because of other parties), Jack and Haley stayed on top of things. Additionally they communicated every step of the way and we closed the deal! If I could give 20 stars, I would!
