My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
Quick, easy and professional!
Outstanding company, I can not say how professional everyone is at every level. I would highly recommend Veterans United to my family and friends.
Matt and the team were easy to work with and made the process pretty painless. I have and will continue to recommend them to other veterans.
Always excellent service with veterans united and Dylan and team.
Absolutely amazing! With Zach and Jennifer were both professional yet personal at the same time. Anyone who has VA benefits and looking to purchase a home or refinance cannot go wrong with Veterans United and Zach and Jennifer. Thank you both!!
From the very start Veterans United has did a great job, this was my reason for coming back to them for a refinance loan.
I have done my last 2 home purchases with Veterans United Home Loans and was able to also refi of each home loan with better interest rates when I was ready with none of the hassle or pressure tactics normally seen with other lenders. Best experience all around. Not only have I been a long term customer, I will continue to work with them on future opportunities and recommend them to all my friends and family. Thank you & Bravo Zulu!
Seamless process that went very smooth and Tom and Brenden did and awesome job answering all of our questions with quick and accurate responses.
Amy and her team are very diligent and highly informative. They kept me in the loop every step of the process and got me the best possible rate. I would recommend Veterans United and Amy Carder to anyone looking to purchase or refinance a property.
Veteran's United is amazing!!!!! And my team of Alex Dickherber and Eric Bals and others were so good at communication! Our refinancing was so stress free and easy!!! They always kept me up to date on each step and made everything so easy!
Amazing team
Excellent team I have never worked with a more professional team that bends over backwards to help. Best group I have ever worked with.
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Josh, I very quick and on point. I love the fact that he answers every question I have for him.
Loan process took a long time because when it came to closing time I was required to come up with more documentation that I never went through with other loans.
