The whole process was very easy on my part. I was guided each step along the way and was always updated and informed about the current/next step on the process. The app makes it very easy to upload required documents. Very satisfied with the level of care and concern that was shown by both Lynn and Tim. They were fantastic in every way!
Evan and team where great. Had two other companies said they could not do it. Veterans United got it done. Thanks so much
Process was smooth and efficient and communication was superb !!!
The quick flexible team worked swiftly to accommodate my changing circumstance in terms of the type of loan I desired after an illness in the family.
I cant say enough about Veterans United and especially Kevin Reichert and his team. This is the third time I have had the distinct pleasure of working with these trained professionals. We were kept informed at every stage of the process for this refinance and I appreciate that I am always thanked for my service. Thank you to Veterans United for YOUR service!
Veterans United has been one of the worst companies I have ever had the misfortune of dealing with.
Response from Veterans United
Hi Peter,
I’m really sorry to hear this was your experience. Feeling this way about a company you trusted to help with something as important as your home is incredibly frustrating, and I hate that we left that kind of impression.
Your feedback matters, and I’d appreciate the opportunity to better understand what led to this so we can take a closer look. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
We were very impressed how quick and smoothly the refinance went
Well where do I start? All I can say is that there is not enough good words to say how much I appreciate veterans United! Especially Whitney r. Brown! And all of her team. So many names that I can't recognize them all! But they know who they are! They have been with me since the get-go! Way over a year ago when I was just trying to find a place from Maryland to Kentucky and Whitney and her team, I know there's Beth. Oh God, so many others! It's like they treat you like their own family! Not only have they helped me with getting a home and even getting refinanced. It's like they treat me like I'm the only person they have to deal with, which I know they have a lot more veterans they're helping also I could go on and on praising them! I need to send a picture but what he wants of me in front of my home along with the nice gift they gave me. Whitney knows what it is. I would recommend veterans United to every veteran who is trying to get a home for either of themselves or themselves and their family. They will never quit trying to help you. You don't find that much these days. Talk about old school hospitality because that's what they are! To everyone at veterans United, myself and my family love you all! From a US Marine corps veteran. Semper Fi! 🫡🇺🇸
Veterans United was wonderful they people were wonderful and they kept me informed on everything by sending me taxes and pictures and just speaking on the phone I really did love dealing with the folks that I dealt with especially Madison and the rest of the company at veterans United. They got me a little interest rate and my refinancing and locked it in before it went back up I think it was wonderful the way that they handled this and I would use them and you give them a turn on the way.
Nick Holman and his team has been very helpful and great
Tyler is AMAZING! Great guy and very easy to work with. He helped us get into our home and now again with a refinance for even better terms. He’s the guy you need! May God bless him and his family.
They did an outstanding job getting my rate reduced.
Trust the process, not the timing. Ross and his team answered every question we had. Even when it appeared nothing was happening they were reassuring in the process.
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They did an outstanding job. Always on top of things. Answered questions quickly and made sure I understood. The process was made super easy
Any time I hear people talk about buying a home, i mention veterans united. Its been very easy every time from the using the app, to communication with the team throughout the entire process.
Very informative and communication was excellent. They answered any question we had and advice was given when asked. Overall great experience both this time and the last time we used them as well.
GREAT COMMUNICATION WITH EVAN AND HIS TEAM
Marty was always fast to reply back and have answers to any question I had.
