Dear Sean Newcomb and the Veterans United Team,
I wanted to express my deepest gratitude for your incredible help in consolidating my first and second mortgages. I know the Certificate of Eligibility (COE) process was challenging, but your refusal to give up meant the world to me. You made a difficult situation feel manageable.
I will truly miss our callbacks, especially hearing you say, 'How are you, Sal? How is your day going, and how may I help you today?' That personal touch and unwavering professionalism made all the difference. Thank you for your service and for looking out for a fellow veteran.
Best regards,
Sal Zisa
We really good experience with our team. Anytime we would call, email or text the response was always quick. Colin, Matt, Brandon and Alyssa we thank you. Anyone else who helped us. Thank you
Johnny Mitchell and Anthony P. we're a joy to work with. They were responsive to questions and provided timely information to allow me to make the best decisions. Their professionalism made this a smooth process. I would recommend them to any veteran who is looking for home financing experts.
Ms Emmy Curry and her team were very professional and very knowledgeable about the Refi process they kept me informed in every step of the way and I really appreciate their attention to detail. Thank you
Great help and communication
Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I have dealt with Blake on several occasions and am always happy with his dedication and helpfulness.
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