Jordan, Brandon and the rest of the staff were extremely pleasant to deal with and made the entire process an enjoyable one!
My team was the best!
When I decided to use my VA Loan, Scott Beasley was the representative who was assigned to me; he is great. From applying for the loan to closing, everything was so easy and flawless. If you called with a question he would return your call. He and his whole team are true professionals.
Jon Tempelmeir was the laziest, disingenuous , downright immoral person I have encountered in years. His laziness almost cost me a VA loan, but old sleazy Jon conveniently offered another loan an entire 1% higher which would have netted VU about $50K more in profit. I had to make phone calls myself and get lazy Jon’s screwup fixed. Stay away from Jon Tempelmeir and his equally lazy sidekick Madon Kane.
Response from Veterans United
Thank you for sharing your experience, Andrew. I can understand how frustrating it must have been to navigate changes to your financing, especially when you were counting on a timely closing. I'm sorry the process left you feeling that your concerns weren't being prioritized.
I know our team worked hard to navigate the challenges surrounding the condo approval and ultimately get your VA loan across the finish line. However, I also recognize that the additional waiting period and uncertainty surrounding your closing date added unnecessary stress. Even when certain requirements are outside our control, clear communication about what to expect is incredibly important. I'm sorry we didn't do a better job of setting those expectations.
I appreciate the time you've already spent speaking with our Client Advocate team and the opportunity to better understand your experience. If you'd like to discuss anything further, I'm available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Very professional, patience, and helpful thru a difficult 11 month new construction putrchase. Thank you so much Ken and Jenny
Kara and the team were exceptional. They kept us informed at all times and worked tirelessly to bring us to closing!!! She took my calls even after hours and when on vacation. Something that needs to be recognized. The dedication this team has to not only their employer but to "us" the veterans they serve are of the highest quality. I appreciate all of them more then my simple words could express! Thank you again for serving me and my family.
Always comes through and work hard to make it happen. Communication is top notch.
Eric,Kimmy,Jason & Trent are the best. They were on top of everything. I highly recommend This team to anyone. I hope Veteran United keeps this team together for a very long time. You will not regret it.
They made the process easy abd fun!
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
⭐⭐⭐⭐⭐ An Absolutely Outstanding Mortgage Experience!I cannot say enough wonderful things about Kara and Matt and the exceptional experience they provided throughout my entire mortgage and closing process.From the very beginning, Kara was absolutely outstanding. She was professional, knowledgeable, patient, personable, and genuinely a pleasure to work with. What impressed me most was her communication. I never felt like I was wondering what was happening or what came next. Kara kept me informed every step of the way, answered my questions, and made sure I felt comfortable and confident throughout the entire process.Buying a home is one of the biggest financial decisions a person can make, and having someone like Kara guiding you makes all the difference. She didn’t make me feel like just another loan or another closing she made me feel like my home and my experience truly mattered.And then there was Matt, the Loan Officer Specialist, who was equally outstanding. Matt’s professionalism, responsiveness, attention to detail, and willingness to help made an already great experience even better. Kara and Matt worked together seamlessly, and their teamwork gave me complete confidence that everything was being handled correctly.I can genuinely say this was the easiest and smoothest closing I have ever experienced. There was no unnecessary stress, no confusion, and no feeling of being left in the dark. Instead, I experienced great communication, professionalism, kindness, and a team that delivered exactly what they promised.To Kara and Matt: thank you for helping turn what can be a stressful process into such a positive and memorable experience. You weren’t simply helping me close on a loan—you were helping me open the door to a new chapter of my life and a place I can call home. That is something I will always appreciate.If you’re looking for a mortgage team that will communicate with you, treat you with respect, work hard on your behalf, and make you feel valued from beginning to end, I wholeheartedly recommend Kara and Matt. They have earned my trust, my gratitude, and without question, my five-star recommendation.Thank you both for an incredible experience. You truly set the standard for how the mortgage and home-buying process should be handled. 🏡🔑❤️
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Ta’Tianna Thomas did an amazing job throughout my entire home-buying experience. She was professional, knowledgeable, and always available to answer my questions. She made what could have been a stressful process feel easy and smooth. Her communication was excellent, and I always felt like she genuinely cared about helping me every step of the way. I truly appreciate all of her hard work and dedication. I highly recommend Ta’Tianna Thomas and Veterans United to any veteran looking to buy a home. Thank you for making this experience such a positive one!
Casey was absolutely amazing! He walked us through the process and did not rush us to buy anything! For a 2 year process he made it seem like it was just a few months of looking! Then when the time came to sign on our home he helped us find what we needed and was timely in communicating any need! Would buy a house from Casey again in the future!
From when I first started out, everyone has been kind, courteous and professional. Couldn't ask for a better team to assist me with my first loan.
It was easy to navigate the system and my team was extremely responsive. They kept checking in and made sure I had what I needed.
