I loved working with veterans united they constantly made me feel reassured and at the end of it all it felt more like a family then just doing business, they answered at all hours of the day and if they were busy immediately sent me a text instead of keeping me on hold for hours at a time. They never once made me feel silly for asking questions as a first time home owner and let me tell you I had a lot! The app was easy to navigate and with my busy schedule they were very understanding.
We are very grateful for all the help you provided. Excellent in every way, I recommend her 100%.
I loved everything about veterans united. Best of all, I loved their communication and always being available
The team at Veterans United did an outstanding job! I highly recommend Kaleb and his team to anyone looking into purchasing a home. Be mindful that you yourself need to do your part in order to for everything to work. However, Kaleb and the team will ensure you have enough help to get you through this process. Thank you again!
Smooth process! Closed with a power of attorney. Only issue was no one told me I had to call for verification of life. Almost missed closing.
Very helpful, friendly, and attentive. Always informed me if there was an issue and quickly answered any questions I had.
Overall great team nice not pushy like I didn’t feel like I was being forced they accommodated to my goals and we accomplished it perfectly at a timely manner
Very frustrating. My wife went through 2 reams of paper
Response from Veterans United
Hi Joseph,
I hear you—no one wants to feel buried in paperwork, and I’m sorry this process was so frustrating for you and your wife. We know homebuying comes with a lot of documents, but it shouldn’t feel overwhelming. I’d love for my client advocate team to hear more about what happened so we can look into it. If you’re open to chatting, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
New to home buying and have heard a lot of horror stories which is why I stayed away from purchasing a home. The team that took care of me Kaleb, Alix, Frank, Jon are awesome at what they do. Thank you all for making us part of the family.
Thank you!
I would recommend Veterans United to any of my Veteran friends anytime. Veterans United made it very "painless" for a Vet to buy a home!
Everything was great. My only advice…When sending the appraisal it came with a cover letter. For someone who is a first time home buyer…I did my best to look over the appraisal and I missed the repair that was needed. Which when directed to complete the repair, it was almost a week later after giving us the cover letter and appraisal and 2 days before expecting to close.If you are going to send the appraisal with the cover letter…maybe adding a sentence in the letter to review the appraisal and make a note that there is a pending repair action to help someone notice it quicker to get it done instead of 2 days before the expected date of closing.Other than that I think the communication was great.
