As a veteran, buying a house is a major milestone, and working with Veterans United Loans made all the difference. Their team doesn't just know the mortgage process—they genuinely understand the specific needs of fellow veterans and the ins and outs of the VA loan process. They worked with incredible dedication, got everything completed in a remarkably short amount of time, and delivered outstanding service every step of the way. I truly appreciate their hard work and highly recommend them to any service member looking to buy a home!
Botched the final amount and what checks I needed to get to close. Had to go to another state to get new checks for closing.
Response from Veterans United
Hey Rachel,
I'm sorry to hear about the confusion surrounding your final closing costs and the checks needed to complete your purchase. I can understand how frustrating it must have been to travel to another state to get everything sorted out, especially so close to closing. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Matt was amazing from the get go. He made my experience as quick, easy and seamless as possible and I am grateful for all his support and he was very quick with everything which made the process easier. Everyone involved in the process was appreciate and said my loan officer (Matt) was great!
I highly recommend veterans united to my friends when needed. Chris Tiongson is the best loan officer. He knows my budget and help me to find my best home options. He was always available to answer my questions and very clear to say what has to be done to have my loan approved. I’m very satisfied with his job.
I really love the way Dane and his team are so responsive. My wife and I felt like we had an open line of communication regarding our needs, hopes, and desires for our home. They did all the rest. Thank you Veterans United.
Felt like I was always in a fight with those I spoke to (when I could get them on the phone) about my loan. At one point was told I was NOT going to close. If I didn't reach out to the home builder myself, I probably would have been thrown to the side.
Response from Veterans United
Hi Edward,
I'm sorry your homebuying experience left you feeling like you had to fight for answers and keep things moving yourself. Buying a home is stressful enough without struggling to reach someone or feeling uncertain about whether you'll make it to closing.
I appreciate you speaking up about what happened. I'd like the opportunity to learn more about your experience and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Casey, Noah, and the team were outstanding! Noah did an amazing job getting me to approval, and Casey drove the deal to close. While the rigor of the VA loan process exceeded every other home mortgage I've ever had, they were a pleasure to work with and made every effort to keep us on track in spite of many surprise requests from the underwriters. I would absolutely work with VU again, and I will be recommending that my fellows vets do as well. A grateful thank you to Casey, Noah, Steph, and Rynda!
My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!
I had an Amazing experience with Veterans United!!! From the beginning getting my credit in order, to the end when I finally closed! Everyone was extremely supportive and kind and helpful!
My Veterans United team was great to communicate with. Too many times I was told the numbers were estimated based on their process. Once they tweak that process, the other processes and phases will go as planned. The new app is good overall. The mobile friendly views are good for their internal documents unless the document has a table. Hard to read outside government documents at the closing phase. I can not speak for long distance moves.
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The whole team was awesome. All very helpful and willing to answer questions.
Aaron and Danielle are fantastic. I’ve had them both now through buying a house and refinancing. Highly recommend. They’re knowledgeable, answer any question professionally and without judgement especially my first time when I wasn’t knowledge about on the process. They respond immediately I can’t recommend them more! They both made the process painless and so easy.
