Great customer service and wonderful personalities from the loan team, everything seemed to go smoothly with their help.
The efficiency of the Veteran's United team is comparable to a Formula One pit crew and all I had to do was drive!
They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
Response from Veterans United
Hi Kasey,
I’m really sorry for how frustrating this experience sounds. Being asked for the same documents repeatedly, especially ones that don’t feel relevant, is exhausting, and you shouldn’t have felt like a nuisance while trying to move your loan forward. That’s not the experience we want anyone to have.
I’d appreciate the chance to learn more and look into what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
With a caveat that it would be easier if you are NOT trying to sell a house at the same time trying to get a loan on a new place. Excessive number of "to-do". If all those things were listed at one time instead of bringing them up over WEEKS/MONTHS.
Thanks for helping me through it
There was a problem with one guy in underwriting which caused delays, otherwise a great experience.
Nico, Kris, Jessie and everyone else were so amazing in helping us with our home buying process. With this being our first home everything was so daunting and they made it as smooth as possible to help each step of the way!
The whole team treatment was amazing for helping us from the application process all the way through the actual moving process. Having the additional assistance to get the best home insurance coverage was also a benefit and removed one more matter from the chaos of moving. We were moving only a couple miles away from our current location, so the concierge services did not apply to us so much, but I can imagine it would be a godsend for someone moving across the country.
Veterans have been forgotten in this country and I am so glad there are those who recognize the importance of making their lives important again. Thank you
Ready to see for yourself?
Experience first-hand why 363,528 homeowners give us a perfect score!
Great experience!
Veterans United has been the best team to deal with for my home loan. From the moment I called and spoke to Cameron I felt comfortable with the person and later the process. I wasn't talked down to or treated like a child but things were explained simply and efficiently. I am very happy with the process and HIGHLY recommend Veterans United to every service member I talk to, even my son-in-law!!
if you are a veteran and planning to use your VA benefit to buy a home, you would be a fool not to use Veterans United home loans!
Their team and their easy to use website made this process very enjoyable!
Don’t think you’re smarter than the room just click on Veterans United home loans and before you know it, you’ll have a new house!
Daniel and Deana Moore United States Navy veteran.
Patient understanding and very efficient could not work with a better team.. Jeremy the day we need to have a bid in you were incredible oh my... Tiffany so understanding. Thank you all for making this old lady's experience with just a cell phone a smooth transition thank you again sincerely Jack & Dianne Sain
