Tim and his team were incredibly helpful. They checked in on me regularly and left no question unanswered.
Amazing and intelligent people. I've used them 3 times now. I'd do it again.
Veterans United was very helpful throughout the process of purchasing my home, from credit scores, purchasing insurance, VA Appraisal, to moving in, internet, anything you need help with they are there for you. Tyler Dunn was my Loan Officer and was there throughout the process.
Clayton has been an all star during the process of buying our homes. 10/10
This was the worst home buying experience ive had in my 53 years. There were not stop issues and poor customer service. I wouldn't recommend anyone to use this group.
Response from Veterans United
Hi there,
I’m really sorry to hear this was such a frustrating experience. That’s not the level of service we aim to provide.
If you’re open to it, I’d like to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Veterans United was an outstanding experience from start to finish. The entire team made what can often be a stressful and complicated process feel straightforward and manageable. As a veteran, it meant a lot to work with a company that truly understands the VA loan process and the unique needs of those who have served.Communication was excellent throughout the entire process. Any questions I had were answered quickly, and they made sure I always knew what the next step was. Their professionalism, attention to detail, and dedication to helping veterans succeed in homeownership really stood out.I would absolutely recommend Veterans United to any veteran or service member looking to purchase a home. They genuinely care about the people they serve and go above and beyond to make the experience smooth and successful.
My loan officer, Allie is A+ all the way from initial loan processing to helping with a closing notary issue with the Title Company. I can't thank your team enough and would be happy to recommend Veterans United Home Loans to others. Thank you so much.
The V. U. team are exceptional they have gone above and beyond. They have worked on this for us tirelessly and finished on time.
Overall, it was a great experience. Everyone we worked with were outstanding all throughout the process.
You need to use a different Title company for refinance loans, they are not up to your normal standards.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Dalton and the loan team were absolutely amazing
