I’ve now been through the home buying process twice with Shawn Hall at Veterans United, and I can confidently say he is one of the best loan officers I’ve ever worked with. Shawn consistently demonstrated professionalism, communication, and dedication from start to finish. He made every step of the process smooth, straightforward, and stress-free while always taking the time to answer questions and make sure I understood everything along the way. Having worked with him twice now, I can say his level of service and commitment never changes — he truly cares about his clients and goes above and beyond to make the experience exceptional.I also want to recognize Mackenzie McCarthy, the loan coordinator, for her outstanding work throughout the process. Mackenzie is a proactive hard charger who stays ahead of everything and keeps the process moving efficiently. Her communication, organization, and attention to detail were second to none. She was always quick to respond, kept me updated constantly, and made sure nothing slipped through the cracks. The teamwork between Shawn and Mackenzie made the entire experience seamless.
I highly recommend Veterans United, especially Shawn Hall and Mackenzie McCarthy, to any veteran or homebuyer looking for a knowledgeable, professional, and hardworking team.
They were very helpful and professional.
Everything was pretty laid out and easy to understand.
I have used VUHL for several refinances since 2018 and each experience has been great. I have recommended them to a family member who is looking to possibly refinance dependent on APR from the FED in the next few weeks.
Zach Ward the Money guy really helped us the most. Have to say it was a rough purchase but on their end they did more then they had to.
Professional, courteous and a get it done and done right way of doing business is how I'd describe Craig and Codi. They were an absolute pleasure to deal with. I would highly recommend Veterans United.
Amazing team! Very grateful to have them on our side! They made sure to go above and beyond to any even those middle of the night questions one gets when taking a big step of purchasing a home!!
Molly, Tiffany and the whole team were amazing to work with
It does have a “corporate” feel to it but with that being said, still super helpful and courteous
Daren, Brendan, and team were wonderful people to work with. They're very professional, knowledgeable, responsive, and incredibly helpful every step of the way. They made everything smooth, stress-free, and easy to understand. Their communication and dedication truly went above and beyond, and I genuinely appreciate all the hard work they put in to make this experience successful. I highly recommend this team to anyone looking for excellent service and support!
SMOOTH COLLABORATION-GREAT TEAM!
Process was quick and easy, zero complaints!
Alex Dickherber and the whole Veterans United crew are absolute MVPs
Easy to follow portal, and my VU team was awesome, personable, and all around helpful!
Its the way to go
Semper Fi
It wasn’t Cole, it was his assistant Rae Arnold! She was very unprompt about returning phone calls. Not just a few hours, but days!
Response from Veterans United
Hey Ronald,
Thank you for clarifying that, and I’m really sorry to hear about the delays you experienced when trying to get in touch. Waiting days for a response, especially during such an important and time-sensitive process, can be incredibly frustrating.
You should be able to rely on timely, consistent communication throughout your homebuying journey, and I regret that this wasn’t your experience. Feeling left without answers or updates is not the level of service we aim to provide.
I’d like the opportunity to look into this further and better understand what happened, including the communication gaps you encountered. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
The entire team was exceptional to work with
My family and I DREADED moving and buying a home due to past buying experiences. But Veterans United made this purchase exciting, fun and memorable! We loved our VU team and all the work they did for us!
The process of getting ready for the house was so easy. I wasn’t expecting be approved for the loan much less to have a house in less than 2 months.
Ben and his team were outstanding. This is the third time he has helped us purchase a home, and once again he was professional, responsive, and supportive throughout the entire process. He made everything smooth and stress-free. I highly recommend Ben and Veterans United for your home purchase!!
Made buying a home very reassuring. Provided much support
