My entire team was very helpful, responsive, and accurate with any information or questions I may have needed. They really stayed on track and task to make the process smooth.
When you open the portal to pay your monthly mortgage and the message says "sorry, we're not functioning" you will never ever get a good reference or referral.
Response from Veterans United
Hey Marie,
I’m really sorry you ran into that kind of issue when trying to make your mortgage payment. That’s not just inconvenient—it’s stressful, especially when you're trying to handle something as important as your home.
Tech problems like that shouldn’t stand in the way of getting things done, and I get why that experience left a bad taste. If you’re still having trouble or just want to talk through what happened, our Client Advocate team would appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for the feedback—it helps us know where we need to do better.
The team was super fast in getting everything processed and very helpful on helping me understand everything about the loan
Brad worked so hard!! Thank you so much.
Very friendly and helpful staff. Highly recommended.
Overall, working with Veterans United has been a very rewarding and interesting experience.
Outstanding experience. Corey and his team made this an incredible experience. They were eager to help with any issues or questions even after hours. We are beyond pleased with the team we got the opportunity to work with.
Buying my first home with my fianc
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
Veterans United was great. They worked with me on getting things in order before pre-approval. The process was fast and easy.
Thank you guy for your hard work!!!!🤗🎉🎊
Mason and his team (Ryan, Hannah, Abbey, and Shelby) were absolutely phenomenal. It was my first home purchase and they made the entire experience seamless! I would absolutely recommend Mason and his team to any and all friends and family of mine! Thank you guys for the amazing experience and making my homeownership dream a reality!
Veterans United made such a stressful process as simple quick and easy as it could’ve possibly been.
Veterans United, out of the companies I have spoken with, made the most since! Sheldon and his team made the process unbelievably easy! There was no unnecessary paperwork! There was no wasted time! I completed the checklist, and they did the rest! My estimated date to close was my closing date!
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Working with the VU team was an amazing experience I would recommend to everyone, I felt at many times the customer service was so amazing I thought to myself am I being scammed cause everyone is so nice! I am very busy and under a lot of stress you would think buying a home in another state would be stressful however this team made it so it was the most manageable thing in my life right now they made it so easy and stress free. I appreciate everyone of the team and how they helped us buy our home!
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
The best team ever!!! So easy to work with and they made my buying process so easy!
