Overall, the journey to buy a house with Veterans United was great because the team finds the best resolution to any potential hiccup along the way. Excellent team.
Knowledgeable people, easy to work with, kept us updated. Very pleasant experience.
Josh is amazing. Best help I've ever had with my loan and he helped me with every question I had along the way.
Great group that assisted through the entire process. Responsive and excellent customer service.
Overall great service and great experience just one slight ask will be to shrink the funding fee a bit to help with more service members.
Veterans United was amazing to work with from start to finish. The whole team was helpful, knowledgeable, and responsive from day 1. Buying a home can be very stressful and tedious, but our team made it an absolute breeze. We feel like we cannot say enough good things about them!
They were awesome, super patient with my hectic schedule and would check in every now and then.
The agencies recommended from the Veterans United portal are overpriced and do not help with military. Also while on TDY I kept recieving phone calls instead of texts where I wasnt supposed to be on a phone and had no access to a computer.
Veterans United and Team, were, from the first phone call to closing, one of the most professional and friendly groups I have ever worked with.
Without a doubt, if/when I can I will certainly suggest this company to any and all.
Thank you for providing this service to Veterans.
The underwriter was requiring bank statement confirmations on literally every cent that was deposited, through no fault of mine, to a joint account I had not used in two years. Dustin can explain it. The total amount over a 1 year period was a little over $200 because of reimbursements from my work which the DD did not talk between payroll and accounts payable. Had zero effect on my loan but created a ton of work for multiple people outside of the loan process.
Response from Veterans United
Hi Heath,
I’m really sorry to hear about the frustration with the underwriting process, especially when it involved something as small as reimbursements that didn’t impact your loan outcome. I can definitely understand how tracking down every deposit from a joint account that wasn’t in use must have created unnecessary work and stress for you, and I apologize for the inconvenience this caused.
It sounds like Dustin is familiar with the situation, and I’d love to dig into what happened here. If you’d like to discuss it further, feel free to reach out. You can contact my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we’ll do our best to understand what went wrong and how we can improve.
James was a go getter from the start. We had some issues and he dug in and pulled it all together. Mallory was on top of her game, she went WAY Above and beyond for us. She literally saved our loan and pulled off a miracle to do it. This whole team was phenomenal and we certainly hold them all in the highest regards. The very thoughtful gift they hand picked just for us was perfect. My wife was so amazed that they cared about something near and dear to her, she actually had a tear in her eye. Great job, well done by a great team!
For a disabled veteran, first time home buyer, and buying the home out of state, I couldn't have asked for more. Thank you for walking me thru the process, couldn't ha e done it without them.
Sam should be fired immediately.
Response from Veterans United
Carlos, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
I will always tell my fellow Veterans to contact Veterans United for your VA Home loan needs.Thank You for Supporting America's Veterans!
