Veterans United was great! Glad for the opportunity to experience their services & meet great people
Good job by the team passing information along as it came out from the different entities. Good communication throughout on where we’re at in the process.
Outstanding customer service! Each member of my lending team responded to every question in a timely manner. They also kept all the external support activities moving and communicated timely. I am recommending this team to every Veteran out there.
Great team. Did everything in a timely manner to move the process forward.
Jordan and his team were amazing. They helped with the entire process and did great work. I am very happy with their assistance and would highly recommend their services.
Veterans United helped me exceptionally with the step-by-step home buying process! The staff were very friendly, diligent in their work and informative about everything I didn't quite understand as a home buyer.
First time home buyers and veterans united made the process clear and easy.
Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Response from Veterans United
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
Robert Sweeton is the best as well as the whole team at Veterans United. We’ve worked with them for years and wouldn’t change to anyone else to help us buy our home.
Veterans United was so easy to work with- as a new homeowner the whole process can be overwhelming and confusing but they made it easy to understand and made my experience such a positive one.
