Ask on the first day if there is a well. The well testing held us up.
The people at Veterans United were extremely kind and helpful. They were also punctual and stayed on top of things. However, we genuinely feel misled in several ways. The loan officer set us up for failure in a couple of areas, and when I expressed frustration over the misunderstanding, he became very defensive and belittling.
Response from Veterans United
Hey David,
Thank you for sharing your experience. I’m glad to hear the team was kind, helpful, and stayed on top of things throughout the process. At the same time, I’m sorry to hear there were misunderstandings that left you feeling misled and unsupported. I can understand how frustrating it would be to feel dismissed when trying to voice your concerns.
We want every borrower to feel informed, respected, and confident throughout the homebuying process, and I’m sorry this experience did not leave you feeling that way. I’d appreciate the opportunity to learn more about what happened and review your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
This is the first home I have ever purchased; I had no idea what a complicated process it was and there were times that I regretted doing so in the beginning. However, Veterans United and the relator guided me through the process, and it went smoothly and quickly.
Now I own a real nice condo and I am grateful to VU for the help they provided.
This is my second loan with Veterans United. The first time my experience was perfect. Unfortunately, this time it wasn't so great. My original loan officer left for maternity leave, congrats to Erinn she was amazing with my first experience. When the second team took over my loan process it was NOT great! There was a lack of communication from my loan coordinator (Jaclyn). There were several errors made by her that almost cost me the house I was trying to purchase. She gave us the clear to close date and it didn't happen. She supposedly sent the info to the VA for approval on a date only to find out that she sent it six days later. I literally had to call the VA 3 times and do the footwork to get the correct dates and approval conformation. Once the actual loan officer (Kat) from Veterans United got involved the process started moving in the positive direction. It was extremely stressful!! We closed 9 days after the original date. I'm not sure if I would use Veterans United again. I'm only recommending because of my 1st experience with Erinn and the effort that Kat did when she got involved.
Response from Veterans United
Hi Herman,
Thank you for sharing this with me. I’m really glad to hear your first experience with Erinn stood out in such a positive way, but I’m sorry this second loan didn’t live up to that same standard. What you described around communication gaps, timeline confusion, and needing to step in yourself sounds incredibly frustrating, especially during something as important as buying a home.
I’m also sorry for the stress caused by the delay in your clear to close and the closing being pushed back. That kind of uncertainty can make an already complex process feel overwhelming. While I’m glad Kat was able to step in and help move things forward, it’s clear the experience leading up to that point fell short of what you should expect from us.
Your feedback is important, and I’d really like the opportunity to take a closer look at what happened here. If you’re open to it, please reach out so I can review your file in more detail and make sure your concerns are fully addressed. You can contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
Will was exceptional.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Everyone I encountered from
Start to finish has been above and beyond fullback style, running through obstacles for my personal touchdown!!!! Douglas Lippmann and team is the clear choice if you truly want an incredible positive result and outcome! They worry for you, so you can concentrate on everything else that comes along with this process of home buying. Couldn’t recommend anyone more highly!!
Donald, Lisa, and the whole team were outstanding and supportive throughout the whole process. Quickly answered any questions or concerns and often reached out to see if we needed anything.
Ready to see for yourself?
Experience first-hand why 368,383 homeowners give us a perfect score!
Bill is great!
Jeff Ellison and team helped make working with Veterans United an exceptional experience. Jeff is always ready to answer any questions. Excellent experience.
It was delight to work with Veterans United. Daniel Haggerty and his team were phenomenal in helping us through the home buying process. We simply loved the user friendly navigation in accessing your portal and frequent updates. There were some hurdles, but they were handled efficiently and professionally.
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
Brad worked the finances and got me s great loan rate! Melany and Melanie kept informed and layed out the requirements and Christie connected me to all the other essentials. It was too easy and all done in 27 days!! Of course the realtor VU suggested, Robin, was outstanding. Thank you Veterans United!
Shane, Diana and there team were an excellent fit for my family very good at communicating and helping me understand the process.
Steve is an All-Star! He really was willing to help, listen and work with/for me. He really was great.Also, Rhiannon was outstanding she was really helpful. Great team! Thanks!
