They were always responsive to my calls. Always reassuring us that things are on track while answering our questions with patience and knowledge.
I dealt with Stephanie,Cole and Dez and all 3 were great! I highly recommend Veterans United
We were asked to furnish documents 4 times. The whole process was abusive. We closed the loan and the next day we paid it off. We will not ever use them again.
Response from Veterans United
Hi Steven,
I’m really sorry to hear how frustrating and exhausting this process felt for you. I can understand how being asked for documents multiple times would make the experience feel stressful, especially during something as important as closing on a home loan. That’s not the kind of experience I want anyone to walk away with.
While there are times additional documentation is needed throughout underwriting, I understand that repeated requests can feel overwhelming and disappointing. I also regret that we left you feeling unsupported enough to pay off the loan immediately after closing.
I’d appreciate the opportunity to learn more about what happened and review your experience further. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Overall the experience was positive. There were only one or two hiccups with the entire process.
They are very helpful in all areas of home buying and in all aspects of moving long distance and the importance of coordination between selling and buying.
This was my first homebuying experience, and I couldn’t have asked for a better team than Todd and Shayna and the entire Veterans United group. From start to finish, the level of professionalism, communication, and genuine care they provided to my family and me was truly exceptional.What stood out most was the personal attention—they didn’t just guide me through the process; they invested in it. Every question was answered, every step was explained, and at no point did I feel like just another transaction.By the end of it all, I wasn’t just walking away with a home—I was walking away feeling like I had built real relationships. I’ll genuinely miss working with this team.Without question, this is one of the best teams I’ve had the pleasure of working with in any capacity.
The entire team was great. Evan, Shannon and Mandy were awesome and always quick to respond. You guys are appreciated more than you know.
They made the process super easy! They also communicated very well throughout the whole process and were on top of everything. I highly recommend!
I'm not upset over innocent mistakes. We're human after all and prone to make honest mistakes once in awhile. What I am upset about is the apparent lack of a sense of urgency in correcting that mistake.I thought we'd closed on a home loan using Veterans United on 31 Mar 26. However, because the closing package the mobile notary received had two different sets of wire transfer instructions, and I was given the wrong one the day before closing, the money wire transfer was sent to Veterans United and not the title company where it was supposed to go.Simple correction, right? Wrong. It is now three weeks later (21 April), and even though Veterans United found exactly where that money went, they have not wired it back to us so we can get it to the right wire transfer address. Yes, that's right, they can't simply wire the money directly to the title company, They said I had to do it. Not only that, but yesterday I received an updated closing disclosure statement that raised the amount of closing money to be sent from $29,911.22 to $30,053.72. Yesterday I sent off an email asking Veterans United why and I still haven't heard back.Now all the while I've sent email after email asking Veterans United to track this issue down and all I've gotten, besides them letting me know they found out where the money went, has been something like we'll look into it, the matters been elevated, and a decision has been made to wire the money back to us but it hasn't been done as of this writing.All I can say is, in this day and age of half truths, lies, and deceit, there are very few things you can say with absolute certainty. The one thing I can say with absolute certainty is I wouldn't recommend Veterans United to anyone.
Response from Veterans United
Hey Stephen,
I’m really sorry this situation has dragged on and caused so much frustration. I can understand how something that should have been a straightforward correction, especially involving your funds and closing timeline, would feel even more stressful when it isn’t resolved quickly.
The confusion around the wire instructions and the delay in getting your funds returned is concerning, and I hear your frustration about the lack of urgency and consistent follow-up. You should have clearer communication and more timely updates, especially in a situation like this. I’m also sorry to hear that your recent questions about the updated closing amount haven’t been answered yet.
I’d really like to help get clarity on where things stand and ensure your concerns are being properly addressed. Please reach out to me directly so I can take a closer look at your file and the timeline of events. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Mike Mange and his team are AAAA++++, they are the best of the best.
Overall, everything worked out well.
The prices/fees are higher than a lot of the other options out there.
Working with your own bank or credit union would probably result in a cheaper outcome or even with other online loan platforms.
The whole process went smoothly and the customer service and communication was excellent.
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
Chris Robinson was amazing every step of the way.
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I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
Cameron was very professional. Fast at responding. And very attentive to what I needed done with closing on my house. Would recommend to anybody
