Very professional, kind, and expedient.
Process was made easy. If I had a questions it was answered promptly. If it was something they wasn’t sure about they would find out and respond immediately. United veteran’s Team Ken and Jenny were awesome to work with. Would definitely look forward to working with them again in the future if needed. I would highly recommend them.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
Outstanding job by my VU team. Words cannot express our satisfaction
Ken was awesome, knowledgeable and great communication!
Rob Hegstrom and his teammate Tanner Smith were super friendly and helpful throughout the entire home buying process. They went above and beyond in securing the best outcome for me and were along for the ride every step of the way. I highly recommend them and Veterans United for anyone thinking of utilizing their VA benefit to purchase or build a home.
People hold me how long the process would take ,,,, I kept up with the to-do list and closed loan much sooner than friends and family thought possible
Veterans United are just awesome. I knew I could reach my loan officer at any time. Since my military career, and exiting and now a 100% disabled veteran, there's a reason I've used these guys 3 times now over the last decade. These guys and gals are just an absolute pleasure to work with. I'm so happy they helped me finalize on forever home.
I’m happy that I took the opportunity to work with veterans United. It was a smooth process and everything was explained to me thoroughly.
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