Willing to accept data I could obtain. Made changes as needed without too many hoops.
Respectful - I used this lender before and it was easy to be loyal and use them again!
Sam worked very hard to make sure we got into our new home. He has been very pleasant and helpful.
Right up to the end our refi went fine. But since the web site wouldn't let me access the existing loan, I was unable to cancel the autopay and a July payment was taken for the loan that had already been replaced. I sent an email asking how to get this fixed and was given 2 numbers to call, after 20 min on the first number they couldn't even find my loan. The second number resolved my issues after one referral. Very poor and uncoordinated customer service, right hand doesn't know what the left is doing.
Response from Veterans United
Hi James,
Thank you for sharing your feedback. I'm glad your refinance went smoothly overall, but I'm sorry the experience after closing was so frustrating. I understand how confusing it must have been to have an automatic payment drafted after your new loan replaced the old one, especially when you had trouble finding the right team to help.
I'm glad your issue was eventually resolved, but I appreciate you letting us know where we can do better. If there's anything you'd like me to look into further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Julie was very helpful through the whole process. She was quick to respond to my questions and was a great guide through all of it.
I would have preferred the entire TO DO list up front instead of piece meaning it. Everything was good though.
Nick was great, a little problem with paperwork but he worked every thing out and got us everything we wanted. Thank you
The whole process was smooth from beginning to end!!! All the agents on the team were professional and knowledgeable!!! Having all the paperwork that was needed helped them do their job and they did it well! The only bump was when the Notary part was needed to get done. That person didn’t live up to the Veterans United work ethic. I hope that doesn’t happen to anyone else! Kudos to Veterans United. They serve our country’s veterans well!!! Thank you!
Very easy to work with.
From my first phone call through closing, my team was courteous, professional, very timely and always trying their best to fulfill my needs. They succeeded 100%! I would highly recommend this team and this company to anyone. They were the best!
Happy and satisfied
I did have the pleasure once again with working with Todd Keicher and Ben Lake! An awesome awesome experience. I highly recommend!!
My daughter who is a veteran recommended you to me and when my son who is a veteran mentioned he's looking for a new house, I told him how happy his sister and I were with Veterans United.
Nate Rachael and the rest of his team were professional in refinancing my loan I would recommend veterans united to my family friends or anyone looking for refinancing at it’s best
She thought about my parents saving money in every aspect. The process was easy in lowering their payments.
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Couldn't ask for a better bunch of folks and company to work with to finance a VA Mortgage! Great communication every step of the way from our original mortgage to our recent refinance. A+++++ Thank you!!!!
This was by far, the simplest transaction to complete!! Greatly appreciated the process and inquiries from Ms Holly Ragan and Daniel Roberts.
I like the way they pamper you though the process!
