There are simply no words to express my gratitude to my entire team at Veterans United. Everyone was simply perfect in their craft and patient with me. From the bottom of my heart, I love you guys and I’m so thankful and blessed you all were a part of my home buying journey.
They are not what I expected.
Response from Veterans United
Hi Herod,
I’m sorry to hear that your experience wasn’t what you expected. We strive to provide top-notch service, so it’s disappointing to know we didn’t meet your expectations.
If you’re willing to share more about what happened, my team would really like the chance to look into it further. Please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST and happy to follow up if you contact us after hours.
Your feedback is incredibly valuable, and we’d love to learn more about how we can improve.
Nick, Tammy and the rest of the Team have been very responsive on questions. They are excellent and proficient while working with us on the successful loan process.
I always enjoy working with Johnna and her team. I was just speaking with one of her team members the other day that, I'm so thankful for the assistance you have given me and the blessings you also gave to my family. I know Johnna sent an email informing me that I'm a preferred customer however, she's definitely my preferred lender and I'm so thankful for her continued support. I've been working with Johnna since 2019 when I had zero knowledge of the home buying/owning process. Needless to say she as keep me informed and taught me about the process every speak of the way. She's just awesome and talented at what she does.
Overall, Veteran's United, once all the paperwork was in place and accepted, was a good firm to work with. We found all the representatives to be very friendly and helpful. Realizing how detailed the process can be, VU gets high marks.
Veterans United did an amazing job helping us through the home buying process. After having gone through the home buying process several times over the years - this was by far the best and easiest home buying experience we have ever had.
Two weeks prior to closing, I decided not to do business with NVR Mortgage after working with their loan team for over three months, because of how horribly I was being treated during the loan approval process. Sam Brown and my Veterans United team were able to get my VA home loan completely approved in about seven business days. I did not have to move my original anticipated closing date, at all! I really am applauding Sam for being truly amazing and exceeding my expectations!
If you decide to go with Veterans United, please be patient with your team. This process is a long one and can get overwhelming. My VU team was always just a phone call away. Jessica and Harley walked me through my first home buying process, step by step.
I enjoyed working with the whole team!
To Veteran's United and my team under the leadership of Adam Canote, simply outstanding. I'm not sure of what word(s) I would use to express that level of dedication and professionalism that they demonstrated for me.Honorable mentions to Nancy Wert, my realtor. Amanda Leger, my transaction coordinator. And Ben Lowry, my home buying concierge. They went above and beyond all my expectations. They had my back, my best interests, my voice, and fought for it. Every step of the way.They became like family towards the end of the process. They all have my sincere respect and gratitude.
Team USA was flawless and extremely amazing, from pre-approval to close was effortless and easy because of them!!
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Veterans United did an excellent job on our mortgage. They kept us appraised of any changes or updates. The whole process went very smoothly and we could not have been happier.
We shopped around with 5 loan officers. Veterans United sold us on professionalism, courtesy, being very knowledgeable about the process and VA loans. Even the big brand name banks dissapointed us on their knowledge. The icing on the cake, Veterans United gave us the best rate ever.
You have an excellant team pulling all data sources through the logn journey in the completion of the home loan. Jamie Cornell "Loan Coordinator" and Mark Sexton the "Loan Specialist" where exceptional in their assisting me along the way. Thanks to both of them and their staff.
We also appreciate the client advocate service, which is helping us with an issue that came up with the payoff of our previous lender. Although not Veterans United's fault or error on their part at all, it was very nice of them to step in and help resolve the issue. We really appreciate that and that made the experience with Veterans United even better than we thought.Thank you!
We would highly recomend Veterans to use Veterans United for their next home purchase or re-fi, they were all great people to work with and well worth the time to contact.
