I had a good experiance when I bought the house but when I was just doing a streamline which should have been simple and easy.
No one told me to stop autopay before closing and I was told I wouldn’t have to pay the next month,, so I didn’t transfer the money and you ran autopay which cost me 60.00 in fees before I caught it. When I called about it I felt like the several people I talked blew me off saying I should’ve stopped autopay.Next you canceled the home owners insurance policy which then created a whole lot of stress and issues trying to get that corrected and my home covered, luckily nothing happened in the 6 days I didn’t have coverage, when the papwer work I signed said that coverage was supposed to be paid through mortgage as it was before the refinance.Also I don’t understand why closing cost were almost as high as the first loan especially for a stream line and then the rate was higher when said and done versus when I started the process.
Veterans United treated me with respect, they were attentive, and they went above and beyond to get me my first home. To Ben, Ryan and Megan. You guys are amazing and I wish you every good thing. 💜💜
The pride and professionalism of The VA Home Loans is second to none. They always respond promptly with great news.
After closing, I received the gift of a custom Military cutting board and a T-shirt.
The entire crew at Veteran's United are Top Aces in my book.
An amazing team that creates a seamless and positive approach
Andrew is like having an older brother that always has your back!
Matt and his team did an excellent job for the second time in our refinance. Very easy walked us through every part answered all or questions in a timely manner.
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Outstanding service! I felt like I was the only client my loan team was engaged with. The whole team was excellent and their performance was exemplary.. I understand that since 2008 mortgages are a challenging undertaking, but the VU team concept and the electronic To-Do list is fantastic and the process is painless. I would definitely recommend VU to anyone seeking a mortgage.
They always have my best interests in mind.
Could not have went any better. Thank you.
