Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
The teams that assisted me in my home buying adventure, was the absolute best.
Great communication and help every step of the way. Made the purchase go smoothly and very efficient. Thank you for being so great at what you do! 😃
The prompt communication from the team at VU was much appreciated. Buying a home is an extremely complex process, and the team made things so much easier.
Everyone was very helpful in the entire process, made it seem effortless. Thank you.chrisy
I don't vouch for a company just to do it. I always considered it putting my name on the line when I do. I don't hand out tens...especially when vets are involved with giving an honest opinion on the company. They were polite / professional + above board in every aspect. Couldn't recommend more.
Our whole team & everyone I spoke with during this process was absolutely AMAZING!!
They made the home buying process so great!
Thanks so much!
Veterans United is fantastic. Task orientated and perfect for veterans. I have used VU multiple times now, buying and selling. This time it was both simultaneously and they were there every step of the way. I couldn’t ask for a better team. Thank you Veterans United!
Overall great experience, communication was easy and thorough. Their team was easy to work with all the way to closing!
Thank you all from my family to yours!!
Honestly would never used VU again. Next to zero communication, way too many people on your “team”… no one answers phone calls, everything is done through text and just aggravating to get clarification. When closing got pushed to the next day, not one person from the team reached out to me to explain why nor previously did they explain what needed to be done. The notary was more helpful than the team.
Response from Veterans United
Hi Alexis,
Thank you for sharing your experience. We’re committed to learning from this and making improvements to ensure a better experience for future clients. It’s disappointing to learn that communication was lacking and that having multiple team members made it harder for you to get the support you needed. Closing delays without clear explanation and the feeling of being left in the dark are not the experiences we aim to provide, and I apologize for the frustration this caused.
Our goal is to make the homebuying process as straightforward and supportive as possible, and it’s clear we missed the mark here. You should have felt informed and supported at every step, especially in the final days before closing. Your feedback is invaluable, and we take it seriously as we work to improve our communication and coordination across the team.
If you're open to discussing this further, my team would appreciate the opportunity to learn more about what happened so we can address these issues directly. Please feel free to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime that’s convenient for you.
9 months and we finally closed and we could not have asked for a better company to deal with all the ups and downs we went through.
Just an amazing overall experience! Couldn’t have asked for more!
